The recent global pandemic and current global events, coupled with the escalating nature of digital revolution, have affected not only our working habits but also how we learn — making it increasingly difficult to deliver training that will stick. We are overwhelmed, distracted, and impatient. Flexibility in where and how we learn is increasingly important.

In Cisco Sales & Partner Global Operations, our mission is to accelerate partner transformation by driving operational readiness, productivity, effectiveness, and experience at scale. When our partners are successful, everyone wins. Delivering operational information in an easy and impactful way is key to helping them be the best at what they do, especially during times of continual change.

Our formula to INFORM, EDUCATE and ENGAGE partners has proven to be successful over the years, however it was time for us to reimagine this space to increase agility, effectiveness, and speed in delivering right information to the right audience at the right time.

Our Partner Readiness Hub’s new approach to learning focuses on combining the best of human and digital elements to provide the most effective educational experience possible, while also keeping our partners engaged.

Digital: Self-Paced Learning

Our Digital Learning Paths provide a self-paced learning option for our partners, using a variety of short and comprehensive videos, based on individual knowledge levels. Our goal is to help partners fully understand operational processes, tools and capabilities across all of our program pillars from Commerce, through Licensing, SaaS and Buying Programs.

Our enhanced announcement page (SalesConnect) provides a glimpse of the latest updates on releases across Cisco’s program pillars.

Human: Interactive Webinars with Experts

Our live webinars are designed to provide partners an opportunity to interact with our experts and ask questions that are specific to their business. Our webinar series includes:

• Operational Readiness Monthly webinar that focuses on the latest operational news on offers, enhancements and capabilities across Cisco’s programs and initiatives.
• Enterprise Agreement (EA) True Forward (TF) Monthlywebinar helps partners understand capabilities and functionalities and navigate the complexities involved in the TF process.
• On-demand webinars are designed to take a deep dive into a particular tool or program, such as Enterprise Agreement (EA) True Forward (TF), My Cisco Entitlements, Cisco Commerce Workspace (CCW), CCW Renewals (CCW-R) and many more.

Last month we delivered over 20 webinars with 1700+ partner attendees and I am pleased to share some partner testimonials, proving that our new digital and human framework is making a positive impact to inform, educate and engage:

“Thanks for a very informative session, please keep holding these as they are proving to be a wealth of info.”

“I’m loving the quiz sections that have been added, please keep them going, the more questions the better.”

“Very informative and professional. Well done.”

Comprehensive Learning Made Easy

Start your learning journey today and visit our Partner Operational Readiness Hub to find out more! Learn about many educational options that cover the latest news on capabilities, enhancements, offers, and a variety of other helpful resources across Cisco’s programs and initiatives.

Visit the Partner Operational Readiness Hub on SalesConnect

We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with #CiscoPartners on social!

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Last month Cisco joined over 14,000 attendees in Dallas for DistribuTECH, the leading annual energy transmission and distribution event for North America. It was wonderful to be back at a live event and connectwith all the colleagues and customers.  

 Utilities worldwide work with Cisco to modernize and digitize their business to deliver power and services globally. Events such as DistribuTECH illustrate how IT (Information Technology) and OT (Operational Technology) convergence is transforming the utility market, requiring a blend of technology and expertise from both organizations to optimize the benefits of digitizing the utility and as a leader in enterprise and industrial networking. Cisco is uniquely positioned to help unite IT and operations for digitization initiatives that improve reliability, reduce operating costs, increase safety and security, and enhance operations. Our participation at DistribuTECH gave us a chance to demonstrate that partnership.  

Our meeting space featured new solutions and products that highlighted: 

• Cyber-Security capabilities that protect both the network and applications in your Substation and Distribution deployments 
• Distribution Automation and Substation solutions that feature our industry-leading ruggedized routing, switching and wireless portfolio 
• Software solutions to process data at the edge of the Utility network 
• Unified management platform for 5G, Public and Private LTE, FirstNET, mesh, and LoRaWAN 
• Wi-SUN compliant and solutions for Advanced Metering Infrastructure (AMI) and Grid Automation. 

When positioning utility operations for the digital future, you need a comprehensive and trusted architecture. We were proud to showcase our secure automated communications network that works to improve equipment effectiveness, increase productivity, and reduce downtime from generation, transmission, distribution, and consumption. 

For more information about our UDistributilities solutions visit: www.cisco.com/go/utilities

The lines of where and how office workers conduct their daily duties are blurred. Technology and regulatory mandates have enabled, but also forced flexibility of working from home or going to the office. Is this the case now for manufacturing workers and their first line support teams? Maybe.

As organizations managed through the pandemic, they were challenged to keep operations going, while prioritizing worker safety. This seemed relatively easy for office workers who could simply work from home with a digital interface and a secure internet connection. Some used laptops or desk-top computers, and others were supplied with stand-alone end points that had all the collaboration functionality needed for productive meeting experiences.

However, in the world of manufacturing, the challenges of finding new ways to work were similar to those of office workers heading home, only with additional levels of complexity. Globally, 31% of the top ten largest industries by employment are in the manufacturing space, totaling just over 35 million workers from three of the ten biggest industries.

Granted, not all of those employed in the manufacturing industries are plant workers, but it’s safe to say they make up a significant portion. In a “lock-down” environment where social-distancing was mandatory, just how did frontline manufacturing workers go about conducting their jobs to provide us with the goods that we all consume? They social distanced, wore additional PPE, and adopted new practices and technologies to interact with their dispersed co-workers.

With the “great resignation” and the on-going retirement of the baby boomer generation, training and keeping newly hired employees is challenging. In interviews with some manufacturing executives, we’ve heard that it can up to 60 days to train a new hire, and even then, retention is not guaranteed. Thus, more efficient and cost effective tools are needed. Augmented Reality Technologies, Remote Experts and Digital Twins are all being used as a means of training and on-boarding newly hired employees. Combatting this problem heads on was Hirschmann Automotive who utilized Webex Expert on Demand to increase first time fix rates, improve the speed of first time resolution, while reducing travel expenses.

Unless we are talking about “dark plants,” or highly automated plants, manufacturing workers will always be on-site and won’t be able to work from remote locations. It only makes sense to provide this majority of the workforce in manufacturing with the same digital mobility and collaboration tools that office workers have otherwise we risk losing an even greater mindshare of the next generation thinking about careers.

Learn more about how Cisco is making hybrid work possible for manufacturers today.

This blog comes to us from Tyrone Harmon – aka “Ty the Cyber Guy” – an influential voice in cybersecurity, with an active presence on social media with his video series #CybersecuriTEA.

Ty is a Cybersecurity Specialist at Cisco and the fantastic host for Cisco Networking Academy’s #BeCyberSmart virtual event on June 30, 2022. Ty will be joined by Josh McCloud, National Security Manager at Cisco, and Semyon Ovsyannikov, an education and technology expert with Cisco Networking Academy.

Register now for Cisco Networking Academy’s

#BeCyberSmart Virtual Event

June 30, 2022

Hello there, Tyrone Harmon here. You may know me by my alter ego, Ty the Cyber Guy, who’s on a mission to help everyone stay safe online. Today I’m coming at you with information on how you can be #BeCyberSmart. Here are 5 things you may be overlooking when it comes to protecting yourself online:

1. 

   Use a VPN. A VPN, or virtual private network, is software that protects your information online. It does this by masking your device IP address, encrypting your data, and routing it through secure networks. VPNs let you browse the internet securely and anonymously. Use an online VPN comparison guide to find the one that best suits your needs.

2. Use good password hygiene. Create strong passwords by using upper and lower-case letters, numbers, and special characters. Think in terms of length, too. A longer password is usually better than a more random password if you can keep it less than 12-15 characters long. Use a password manager to help manage multiple password (and so you don’t use the same password everywhere). Also, use a multi-factor authentication for extra security, like Duo Security.
3. Be vigilant against phishing – think before you click. Over a third of cyber attacks come in the form of phishing, and most phishing happens through email. Scammers create fake links to fake websites that look identical to real sites and use these to obtain your sensitive information, like bank account passwords and credit card numbers. When in doubt, do not click.
4. Beware of social engineering. Friends and family aren’t the only ones paying attention to the information you share online. Check the privacy settings on your social accounts. Be cautious about sharing personal financial information, such as your bank account number, social security number, or credit card number. Only share personal information on secure sites that begin with https://. Do not use sites with invalid certificates.
5. Be cyber conscious. There’s a lot more to learn when it comes to online safety. Do your homework and take advantage of learning opportunities such as Cisco Networking Academy’s free Introduction to Cybersecurity course.

So, there you have it – 5 top tips from Ty the Cyber Guy (that’s me) to help protect you a little more online. Come join me at our free virtual event #BeCyberSmart on June 30 where we’ll hear from some cool, leading Cisco security experts on how to be a positive agent in the fight against cybercrime.

Register now for Cisco Networking Academy’s

#BeCyberSmart Virtual Event

June 30, 2022

COVID-19 brought numerous changes to the world of government and technology while ushering in an urgency to embrace technology in every aspect of operations. Our justice system was one of the most critically affected segments of our government. One of the most resistant to technological change, the justice system was thrust into a rapid scramble to adapt to this “new normal.” County, state, and federal courts were immediately challenged to find a solution to continuing court proceedings in the digital world. Governments and courts discovered new and innovative ways to provide secure and reliable service to their citizens. They embraced technology and software, leaning heavily on infrastructure and hardening their security. In doing so, citizens were offered inclusive and flexible services with a sustainable and fiscally responsible approach.

Embracing Technology

As governments continuously adopt new and emerging technology to better serve their citizens, they experience increased engagement and communication with their community. No longer are they asking their citizens to take time off work or find transportation. Residents don’t need to find childcare just to access the most basic of services in the government and judicial systems. Shifting to a more inclusive environment, governments are seeing the benefits of providing services in ways that were previously never considered or widely adopted.

The courtroom and the Judicial system on the local and state levels have remained mostly unchanged. Small incremental changes were seen throughout the years, with video endpoints being adopted. Currently, we’re witnessing a drastic shift in how technology is used in courtrooms and correctional facilities. The connection between courtrooms and correctional facilities has dramatically enhanced their efficiency and collaboration with Cisco technology, without sacrificing security or sustainability. The benefits and positive impacts of these changes were immediately seen. Expert witnesses from around the country could now appear digitally cost-effectively and efficiently. Hearings no longer required the substantial undertaking of transporting offenders housed in jails and prisons, which increased security and lowered the financial burden on the County and taxpayers. Security requirements for trials, hearings, and counseling were dramatically reduced.

Courtrooms were then challenged with keeping their courts open via the digital landscape by live streaming all hearings, trials, and proceedings, while at the same time maintaining the judicial process and privacy of those affected. Cisco’s technology allowed courts to easily meet these requirements and live stream the aforementioned proceedings via WebEx software and devices. Evidence was shown only to those who were required to view it, without displaying it for all to see publicly. Offenders no longer had to wait in the public’s view while shackled and wearing correctional uniforms. Victims were allowed to testify virtually from a secure location in the courthouse rather than reliving the pain and trauma of the incident in front of those they did not know. These are just a few examples of how technology is restoring some of the most basic human rights every person deserves.

Adapting to the times

This adoption of delivering easily consumable but also on-demand services provides a secure, sustainable, and reliable foundation to build on. Investing in an infrastructure that is not only secure but also flexible allows governments to quickly pivot to the emerging requirements that the pandemic brought. No one person could have predicted or prepared for such a devastating pandemic. Still, the ability to rapidly adapt to the challenges it brought and continue to serve the community and citizens in the ways they deserved is key. Don’t be mistaken, change will never be embraced with open arms. Humans are creatures of habit and comfort and rarely like to be pushed outside our comfort zone. Unfortunately, the pandemic did just that. It forced us to adapt and discover new ways to operate and provide even the most basic services. Information and collaboration became essential in the government, healthcare, educational, and public sectors. Faced with a seemingly unwinnable challenge, we responded with resilience and a determination to move forward. Once again, the question of what is possible was being asked by governments and organizations worldwide. Now that the pandemic is winding down, the drive and demand for services to be provided digitally are rapidly expanding. Since the internet became mainstream, we are experiencing the most significant catalyst for technological adoption in the state and local government space. The demand and consumption of digital services will only continue to increase in the government sector. Without a resilient infrastructure foundation to build, governments will fail to meet their citizens’ needs.

The adoption of technology made concepts and ideas a reality. Many of those concepts are based on functionality instead of profit. The goal was no longer set at getting back to how things were but rather to achieve a level of service that provided the foundation for how things should be. Providing services and support to the community became the resounding focus of state and local governments. The shift to a more inclusive government began with connected justice, but rapidly expanded to all sectors and offerings in the state and local government spaces.

As an early adopter of Cisco Secure Endpoint, Per Mar Security Services has seen the product evolve alongside the threat landscape. According to Dan Turner, CIO at Per Mar, the evolution of the Cisco security portfolio has helped the company remain cyber resilient during the pandemic and beyond.

We recently spoke with Turner to discuss how Per Mar uses Cisco technology to rapidly detect and mitigate threats, while still enabling employees to work from wherever they need to — whether it’s a conference, job site, or home office.

Safeguarding future success

Per Mar Security provides physical security services to both homes and businesses, protecting roughly 75,000 customers across 16 U.S. states. The company began using Cisco Secure Endpoint almost a decade ago to defend against attacks on its various devices. Today, it’s the main point of defense in making sure the company’s endpoints are safe. Cisco Secure Endpoint integrates with the other security products in Per Mar’s environment via Cisco SecureX.

SecureX brings together disparate security technologies from both Cisco and third parties to provide unified visibility and control. “This allows us peace of mind to know that we have the whole Cisco Secure solution being an extra set of eyes for us and making sure our customers and end users all stay safe and secure,” says Turner.

Per Mar has roughly 3,000 employees using a variety of devices on the company’s network — from Windows machines to iOS and Android devices. “We have become very mobile over the years, so working off tablets and mobile devices is how we get business done,” Turner explains. “Finding a tool like Cisco Secure Endpoint that can work across all those platforms and give my team one pane of glass to manage everything has been hugely important for us.”

This capability has enabled Per Mar to continue to operate smoothly in the midst of the pandemic. The company leveraged its existing infrastructure to spin up virtual workspaces for all of its employees within a week so they could work securely from home.

“Our Cisco systems and security frameworks allowed Per Mar to move
quickly and safely to support our employees when the pandemic hit.”

— Dan Turner, CIO, Per Mar Security Services

Even before the pandemic, Cisco Secure Endpoint was able to swiftly remediate malware that found its way onto Per Mar’s network when employees worked remotely to attend conferences, for example, or to tend to other off-site obligations.

Protecting critical services

Per Mar Security provides critical protection from hazards such as burglary and fires for homes, manufacturing facilities, hospitals, college campuses, and more. It also secures special events such as high-profile football games and political conventions. Reliable IT and security systems are imperative for this work. “Without the infrastructure we have, we simply can’t provide services for our customers,” says Turner.

In addition to quickly detecting and blocking threats, the Cisco Secure portfolio integrated through SecureX has also dramatically improved Per Mar’s threat hunting and investigation capabilities. Being able to rapidly analyze data from multiple Cisco tools together in one place has enabled the company’s security team to efficiently identify the origin of a compromise down to the exact device and behavior that caused it. This ensures that the root cause can be addressed in a timely manner — often within a single day or even just a few hours.

“All those analytics allow my team to stay nimble, adapt as threats evolve, and capture any zero-day exploits that are sitting out there,” says Turner. “With Cisco Secure Endpoint, our mean time to detection is measured in hours, if not minutes, versus months or years. Because of how it ties back to the rest of the security stack that we use from Cisco, my team is able to go back through and pinpoint compromised systems in record speed.”

Maintaining security resilience

As the threat landscape and work environments continue to shift with the emergence of hybrid work, Per Mar remains secure. Its multi-layered defense provides robust protection against the full range of threat vectors. “Our Cisco technologies are just as critical today as they were when the world stopped spinning,” says Turner.

We are honored to play such a significant role in Per Mar’s continued success. Find out how your organization can maintain security resilience in the face of constant change.

Watch video: Per Mar Security gains threat visibility with Cisco Secure Endpoint

We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!

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Trend Overview

“Remote Asset Operations” was seen as the highest RoI investment out of all ten use cases described in the 2020 survey by JWN. The Digital Oilfield Report that published these findings goes on to identify “Remote Asset Inspection” and “Remote Asset Monitoring” to be the second and third choice by survey respondents.

Remote operations are key to leveraging digital technology in the oilfeild.

A few years ago, everyone believed the way to achieve remote operations was in an integrated remote operations center, or iROC. All the expensive and hard to get experts would make that their primary workplace and they could apply their expertise across all assets without the need for frequent travel.

The iROC has definitely proven to be useful in a number of ways. Oilman magazine published the following list of ROC acheivements:

• Reduced the likelihood of events that cause non-productive time
• Reduced costs by improving operational efficiency
• Helped operators gain a better understanding of complex well sites
• Utilized advancements in technology to obtain 3D visualization and improved models
• Prevented wellbore collisions
• Increased effectiveness of drilling operations

Over the last few years, we’ve all learned to operate more effectively from a home environment and this has opened a new train of thought for many operators. Can our experts be anywhere? If all of the operating tools can be put in a remote operations center, can they also be accessed from a laptop or mobile device anywhere an expert happens to be?

In many ways, this concept of hybrid work that we’ve all learned about during COVID applies to remote operations as well.

Industry POV

Operators continue to struggle with achieving remote operations in an operations center without even considering wide deployment of the hybrid work scenario from anywhere. The good news is, Cisco has an ecosystem of partners that can collectivey deliver both a remote operation center experience, as well as a full hybrid work experience. Here are a few key elements to consider.

Actionable Data

Remote work depends on accurate data and insights from remote assets. Somehow, this data must be reliably aquired and transported to where AI engines can consume it and provide insights. After that, the insights need to be delivered to decision makers. This data movement is the core of Cisco’s offering.

Cisco’s industrial network portfolio of switches, routers, and wireless access points are capable of aquiring and processing data at the edge as required. In most cases, this data will also be transported back to a central data store for processing. Cisco has a variety of validated designs that meet specific industry specifications, as well as a variety of service level requirements. This ensures the data reaches the intended destination while keeping with business requirements.

Secure Remote Access

Most modern assets are capable of remote management when connections are available. Cisco understands the security requirements of industrial environments, including Oil & Gas sites. Cisco’s validated designs for secure access comply with industry standards and ensure remote experts are able to access assets without compromizing cybersecurity requirements of regulators and corporate security frameworks.

Summary/Conclusion

The Oil & Gas industry has identified remote operations are a key requirement for efficient, safe, and sustainable operation in future. Cisco has a broad ecosystem of products and partners that deliver validated remote access solutions and make data available to the systems and decision makers that need it. And it can be done anywhere they happen to be.

cisco.com/go/oilandgas

cs.co/oilandgasportfolio

Trend Overview

By the end of 2021, Caterpillar has hauled more than 4 billion tons of product and driven more than 145 million kilometers autonomously. As an aside, that’s the distance of a round trip to Mars. Autonomous technology is mature.

Perhaps haulage is the simplest of all autonomous problems to solve and has the most significant return on investment. In 2017, Rio Tinto identified that in one year, each of their autonomous trucks had 700 more production hours than an average conventional truck. Autonomous trucks are 15% less expensive to operate and generate up to 30% more productivity.

With these substantial benefits, you would think mines would be trending to full autonomy. Here are a two of the most significant challenges.

Reliable wireless coverage everywhere

Reliable and pervasive wireless access to the autonomous system is critical for all elements of an autonomous environment. For the haulage use case, the path of haul trucks is well defined and only covers a small percentage of a full mine. Coverage in that well defined region is much less costly than full and reliable coverage of a mine.

Use cases like autonomous dozing, autonomous operation of service vehicles, and other systems could be anywhere in the mine.

Reliable instrumentation and control software

In the Caterpillar example above, all the critical components are controled by Caterpillar. Most new Caterpillar equipment can be bought with all the sensors and actuators required for autonomous operation. Cat Command is the autonomous system that coordinates all the vehicles in the autonomous zone. Even vehicles that are not Caterpillar need to be fitted with Cat Command software so they can be seen in the autonomous system.

In today’s mine there are numerous vehicles, gauges, valves, and measurement points that are not connected and may not even have the sensors required for autonomous operation.

Every mining company needs to make a business decision about which processes or activities should become autonomous in their mines.

Industry POV

Cisco’s infrastructure solutions are a critical part of an autonomous mining solution. Here are a two practical ways that Cisco technology makes autonomous projects more successful.

Reliable wireless coverage

Cisco Wifi was the early favorite for wireless connectivity to autonomous trucks. Caterpillar and Sandvik have done extensive testing with Cisco wifi and continue to support this technology. Since then, many mining companies have started testing and deploying LTE in hopes that it will provide broader mine coverage at a similar price point and provide more consistent connectivity. Now, Cisco is starting to see an increase in its Ultra Reliable Wireless for autonomous use cases as well, mostly because of its price point and very high reliability.

The important consideration Is that Cisco has solutions in all three of these technologies for autonomous operation in an integrated architecture.

Broad instrumentation partnerships

The culture at Cisco is one of partnership. These companies include autonomous system providers, instrumentation vendors, analytics platforms, and numerous other technologies that provide a platform for autonomy.

Although haulage solutions are usually self contained systems with very few outside elements, other autonomous systems will likely have a lot more diversity in their sensors, actuators, software and analytics. This approach will require a rich ecosystem of partners like the one that Cisco operates in.

Summary/Conclusion

In haulage use cases, autonomous operation is very mature. Adoption of this will continue to grow. Many other systems in a mine can be more automated or maybe even autonomous. Cisco is a great partner for deployment of self contained haulage solutions as well as other more diverse systems.

http://cisco.com/go/mining
cs.co/miningportfolio

Maintaining a network that hosts thousands of users requires constant information. But as the needs of the user base continue to grow, the strain on the network grows as well. Keeping up with that growth means understanding the ways in which traffic and load affect the network and the users who rely upon it, as well as expanding the infrastructure that enables the growth. This leads to a couple of problems: how can we stress test a network without accidentally causing a failure that could affect thousands of users and how can we implement and test infrastructure changes without serious disruption?

The Cisco WAN Automation Engine (WAE) lets network and system administrators do both. And it’s the Operating and Implementing Cisco Wan Automation Engine (SPWAE) v1.0 course that teaches them to use Cisco WAE effectively.

Me and my digital twin

First, let’s talk about Cisco WAN Automation Engine. The basic explanation is that Cisco WAE is a network design and planning tool. Cisco WAE helps us to visualize and optimize networks in the abstract and includes all the information necessary to make important design choices. WAE allows us to craft a digital twin of the network and use that twin to model and simulate anything from traffic flow to design changes, or “what-if” scenarios, such as a link or node failures, and instantly visualize the impact across the network.

The power of the Cisco WAE tool lies in its ability to enable us to simulate. For example, Cisco WAE can simulate how a traffic influx from new customer service could potentially affect our network. Similarly, WAE allows us to model design changes e.g., a new circuit between two sites, and how they’ll affect the network without threatening the production network. We can, in essence, know if our response is effective before we implement it on a live network.

With Cisco WAE, we know exactly what’s going on in the network. Cisco WAE allows us to look into the future and decide exactly what we need to do to prepare in advance. We become the oracle of the network when we use Cisco WAN Automation Engine.

In a digital world that requires constant connectivity and stability, we can remove uncertainty by taking a glimpse into the future and choosing the best path. This means we can constantly improve the network our users rely on without putting up “Under Construction” signs and leading them on a slow detour past someone else’s digital cornfield.

This is Cisco WAE

A tool is only as good as the person who uses it. Cisco’s SPWAE course is the best way to become a proficient user of the Cisco WAE technology. The course is designed by experts to grow your confidence, technical knowledge, and practical skills by providing lectures and hands-on labs.  Whether you’re a beginner or are more experienced with Cisco WAE, this class can help improve your skills.

So, what do you get out of the SPWAE course? If you’re a beginner and you finish your course and walk out, log off—whatever, you’ll be walking away with newfound confidence and the know-how to install and operate the software. But you’ll also be learning along with more experienced users how to better navigate the GUI, how to make the best use of some of the more advanced tools within Cisco WAE, and how Cisco WAE can improve your network solution implementation.

Of course, the SPWAE course gives you the chance to have fun with a network in a danger-free environment. The lab portion of the SPWAE course allows you to try exciting new things without having to worry about what you change or how you’ll fix it. And since no two networks are exactly alike, you’ll get to experience how Cisco WAE works with a different network configuration and potentially explore some new tools.

Using Abstraction to Teach

Finally, one of the larger intangibles that being a proficient user of Cisco WAE gives you is the ability to act as a knowledgeable expert and mouthpiece for the network. Because your network can be abstracted, it can be explained. Whether you’re ramping up a new hire who will be maintaining the network alongside you or are explaining what the network does to someone a little less technical, the way the Cisco WAE technology abstracts the network into understandable components makes it approachable and enables you to further explain the complicated systems that your users rely on day-in and day-out.

Thanks for taking the time to read my blog and get acquainted with Cisco WAE and the SPWAE technology training course. The technology is incredibly powerful, and the course helps you to get the most out of it and I can’t wait to hear how you utilize both. Visit the Cisco Learning Network Store to purchase the on-demand e-learning delivery of the SPWAE course.

Please feel free to comment below or reach out to learn more!

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Written by Vasanta Rao, Technical Marketing Engineer, Transceiver Modules Group (Cisco Optics)

Understanding FEC Part 1: The Basics of FEC

In part one of this two-part blog post, we review the basics of forward-error correction (FEC). In part two, we will discuss implementation and the impact of FEC on performance.

Today’s insatiable demand for bandwidth is pushing network speeds higher and higher. Unfortunately, the faster the data rate, the greater the likelihood of transmission errors. As a result, forward-error correction (FEC) has become an essential tool for almost any network implementation, particularly those operating at 100G and above. FEC uses a combination of specialized algorithms and redundant data bits to detect and correct a certain number of errored bits in each data block. To learn more about the specifics, read on.

What is FEC?

FEC is a digital process for detecting and correcting errors in a bitstream by appending redundant bits and error-checking code to the message block before transmission. The error-checking code contains sufficient information on the actual data to enable the FEC decoder at the receiver to reconstruct the original message.

FEC uses n-symbol codewords consisting of a data block that is k symbols long and a parity block (the code and redundant bits) that is n-k symbols long (see figure 1). We identify an FEC code with an ordered pair (n,k). The type and maximum number of corrupted bits that can be identified and corrected is determined by the design of the particular error-correcting code (ECC), so different ECCs are suitable for different network implementations and performance levels.

The choice of FEC code to use in a given link is determined by number of sources. Certain standards, such as those created by the IEEE call out specific FEC codes. Module manufacturers must comply with these requirements in order to meet standards. Multi-source agreements (MSAs) may also provide guidelines for which FEC code to use, but they are not necessarily binding. In certain cases, module manufacturers may elect to use a higher-performing FEC code than specified as a move to differentiate themselves from the competition.

When the optical transceiver is operated in a Cisco host, the default FEC is enabled automatically; however, there could be other FEC codes for specific application protocols that can be supported by the host software. The user can decide to enable these, depending on their specific application.

FECs have limitations

A transmission error occurs when a bit flips from a 1 to a 0 or from a 0 to a 1. Data corruption can occur in the form of single-bit errors or burst errors (see figure 2). A single bit error is a single, random errored bit in a data block. A burst error is a group of changed bits. The errored bits in a burst error are not necessarily contiguous, however.

A wide variety of ECCs have been developed. Some are only suitable to handle single-bit errors, while others work well on both. The Reed-Solomon (RS) family of ECCs is most suitable for optical communications. RS codes use algorithms that operate on symbols rather than on individual bits, which gives them the ability to detect and correct burst errors. RS codes can correct a series of errors in a block of data to recover the original message block. Because they are so effective at dealing with random and burst errors, RS ECCs have been widely adopted by optical communications standards and MSAs such as the IEEE and the 100G Lambda MSA.

In part two, we will discuss the trade-offs involved in any see what they mean for network performance.

For more details on FEC, see our new white paper,  “Understanding FEC and Its Implementation in Cisco Optics.”

In collaboration with Dipesh Patel

What new demands will our network face in 2025? In this blog series, the Cisco IT networking team will share our vision for the future of our network—and the investments we’re making to get there.

Insights and automation will power our future network. Think of it as a circular process: collect data from network infrastructure. Analyze it for insights. Share those insights with teams to help them improve service. Use the insights to automatically reprogram infrastructure where possible. Repeat. The aim is to quickly adapt to whatever the future brings—including new traffic patterns, new user habits, and new security threats.

Now I’ll dive into more detail on each block in the diagram.

Insights

Data foundation. Good insights can only happen with good data. We collect four types of data:

• Inventory data for compliance reporting and lifecycle management
• Configuration data for audits and to find out about configuration “drift”
• Operational data for network service health monitoring
• Threat data to see what parts of our infrastructure might be under attack—e.g., a DDoS attack on the DMZ, or a botnet attack on an authentication server

Today, some network data is duplicated, missing (e.g., who authorized a change), or irrelevant. To prepare for our future network, we’re working to improve data quality and store it in centralized repositories such as our configuration management database.

Analytics. With a trusted data foundation, we’ll be able to convert data to actionable insights. We’re starting by visualizing data—think color-coded dials—to make it easier to track key performance indicators (KPIs) and spot trends. Examples of what we track include latency and jitter for home VPN users, and bandwidth and capacity for hybrid cloud connections. We’re also investing in analytics for decision support. One plan is tracking the number of support tickets for different services so we can prioritize the work with the biggest impact. Another is monitoring load and capacity on our DNS infrastructure so that we can automatically scale up or down in different regions based on demand. Currently, we respond to performance issues manually—for instance, by re-routing traffic to avoid congestion. In our future network we’ll automate changes in response to analytics. Which leads me to our next topic: automation.

Automation

Policy and orchestration. February 2022 marked a turning point: we now fulfill more change requests via automation than we do manually. As shown in the figure, we automatically fulfilled more than 7,500 change requests in May 2022, up from fewer than 5,000 just six months earlier. Examples include automated OS upgrades with Cisco DNA Center Software Image Management (SWIM), compliance audits with an internally developed tool, and daily configuration audits with an internal tool we’re about to swap out for Cisco Network Services Orchestrator. We have strong incentives to automate more and more tasks. Manual activities slow things down, and there’s also the risk that a typo or overlooked step will affect performance or security.

In our future network, automation will make infrastructure changes faster and more accurate. Our ultimate goal is a hands-off, AIOps approach. We’re building the foundation today with an orchestrator that can coordinate top-level business processes and drive change into all our domains. We are working closely with the Cisco Customer Experience (CX) group to deploy Business Process Automation solution.  We’re developing workflows that save time for staff by automating pre- and post-validation and configuration management. The workflows integrate with IT Service Management, helping us make sure that change requests comply with Cisco IT policy.

Release management. In the past, when someone submitted a change request one or more people manually validated that the change complied with policy and then tested the new configuration before putting it into production. This takes time, and errors can affect performance or security. Now we’re moving to automated release pipelines based on modern software development principles. We’re treating infrastructure as code (IaC), pulling device configurations from a single source of truth. We’ve already automated access control list (ACL) management and configuration audits. When someone submits a change to the source of truth (typically Git), the pipeline automatically checks for policy compliance and performs tests before handing off the change for deployment.

To sum up, in our future network, the only road to production is through an automated pipeline. Automation helps us adapt more quickly to unexpected change, keeps network configuration consistent worldwide, and reduces the risk of errors. We can’t anticipate what changes our business will face between now and 2025—but with insights and automation, we’ll be able to adapt quickly.

Learn more

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Part 2 of the 3-part Wireless Catalyst 9800 WLC KPIs

In the previous blog Wireless Catalyst 9800 WLC KPIs, Part 1 we shared how to check WLC and connections to other devices.

In this blog, we will concentrate on Key Performance Indicators for Access Points (AP) and Radio Frequency(RF). I will share approaches and commands to measure the health of the APs and RF.

KPIs different buckets or areas:

• WLC checks,
• Connection with other devices
• AP checks
• RF checks
• Client checks
• Packet Drops.

AP Checks

Now let’s focus on APs health. First of all, we can check the total number of APs connected to our WLC,  and confirm that it matches the expected number. Use command: “show ap sum | i Number of APs”. If the AP count is not correct, we would need to identify the missing APs, the reason for the disconnection, and/or why they have not been able to rejoin the controller. As a starting point, it is useful to have a complete list of APs for a working scenario with ethernet mac and IP addresses (“show ap summary”).

Gladius1#show ap sum

Load for five secs: 0%/0%; one minute: 0%; five minutes: 0%

Time source is NTP, 19:18:03.363 CEST Wed May 25 2022

Number of APs: 8

AP Name               Slots    AP Model              Ethernet MAC    Radio MAC       Location                          Country     IP Address                                 State

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

AP3800-r2sw1-te1-0-8    2      AIR-AP3802I-E-K9      0042.68a0.fc4a  0062.ecf3.8310  default location                  DE          192.168.127.108                            Registered

9130i-r2sw1-te2016      3      C9130AXI-E            04eb.409e.14c0  04eb.409f.0c60  default location                  DE          192.168.25.133                             Registered

9130i-r2sw1-te2015      3      C9130AXI-E            04eb.409e.1724  04eb.409f.1f80  default location                  DE          192.168.25.122                             Registered

9130i-r3-sw2-g1-0-10    3      C9130AXI-B            04eb.409e.1d28  04eb.409f.4fa0  default location                  US          192.168.127.113                            Registered

AP1562-r3-sw-3-gi1-0-3  2      AIR-AP1562E-E-K9      0062.ec80.8c8c  2c33.1192.3e40  default location                  DE          192.168.127.106                            Registered

SS-I-1                  2      C9115AXI-B            7069.5a74.7a50  7069.5a78.7780  default location                  US          192.168.127.97                             Registered

ap3800i-r2-sw1-te1-0-5  2      AIR-AP3802I-E-K9      0042.68c5.bdf0  cc16.7e5f.f000  default location                  CH          192.168.127.109                            Registered

9120i-r4-sw2-te1-0-39   2      C9120AXI-E            d4e8.8019.60e8  d4e8.801a.3340  default location                  DE          192.168.127.114                            Registered

Check AP count, and have a list of ethernet mac and IP addresses of all the APs.

We can compare the output of working vs non-working scenarios to quickly identify and locate the missing devices.

Even if we see the expected count of APs connected to our WLC, we need to check if those APs are stable. WLC has a command that easily allows us to check uptime (reloads) or to validate Capwap tunnel reliability.  Use command: “show ap uptime | ex ____([0-9])+ day” “exclude” keyword will help us to focus on APs reloaded or disconnected within 1 day.

Gladius2#sh ap uptime

Number of APs: 8

AP Name                    Ethernet MAC    Radio MAC       AP Up Time                                          Association Up Time

---------------------------------------------------------------------------------------------------------------------------------------------------

AP3800-r2sw1-te1-0-8       0042.68a0.fc4a  0062.ecf3.8310  26 days 0 hour 57 minutes 41 seconds                15 days 1 hour 50 minutes 4 seconds

9130i-r2sw1-te2015         04eb.409e.1724  04eb.409f.1f80  9 days 3 hours 26 minutes 48 seconds                9 days 3 hours 24 minutes 24 seconds

9130i-r2sw1-te2016         04eb.409e.14c0  04eb.409f.0c60  9 days 1 hour 39 minutes 29 seconds                 9 days 1 hour 26 minutes 47 seconds

9120i-r4-sw2-te1-0-39      d4e8.8019.60e8  d4e8.801a.3340  8 days 1 hour 36 minutes 57 seconds                 8 days 1 hour 33 minutes 49 seconds

SS-I-1                     7069.5a74.7a50  7069.5a78.7780  26 days 0 hour 54 minutes 57 seconds                22 minutes 15 seconds

ap3800i-r2-sw1-te1-0-5     0042.68c5.bdf0  cc16.7e5f.f000  26 days 0 hour 46 minutes 12 seconds                22 minutes 13 seconds

9130i-r3-sw2-g1-0-10       04eb.409e.1d28  04eb.409f.4fa0  22 minutes 21 seconds                               19 minutes 39 seconds

Check uptime and Association uptime. In this case we see SS-I-1 and ap3800i-r2-sw1-te1-0-5 facing disconnection, while 9130i-r3-sw2-g1-0-10 facing reload.

In the above command, we can find if any AP unexpected reloads occurred. We can also find if a reload occurred for several APs at the same time. If those reloaded APs were in the same location or connected to the same switch, that could point to a network or power issue in that location/switch. Similarly, for AP disconnections, we can compare “Association Uptime” to identify patterns between them, determine if there are any unexpected tunnel teardowns, and when those occurred.  Just keep in mind, that APs will flip the CAPWAP tunnel, in some specific configuration changes, for example when a new tag is applied.

If “AP Uptime” is lower than expected, and not due to general reload, then we can review if there are any AP crashes reported in the WLC and examine bootflash content for any related report file. Use command: “show ap crash” or “dir bootflash: | i crash”

Gladius1#show ap crash-file

File Location: BOOTFLASH

AP Name                         Crash File                Radio Slot 0                       Radio Slot 1

-------------------------------------------------------------------------------------------------------------------------------

ap3800i-r2-sw1-te0-1             ap3800i-r2-sw1-te0-1_0062ecaade80.crash


Gladius1#dir bootflash: | i crash

54      -rw-            50476   May 9 2022 13:07:34 +02:00  ap3800i-r2-sw1-te0-1_0062ecaade80.crash

66      -rw-           120276  Jan 26 2022 11:46:55 +01:00  AP9120-2-r3-sw2-Gi1-0-39_d4e88019f140.crash

28      -rw-            93952   Nov 2 2021 13:02:21 +01:00  SS-E-2_00eeab18c160.crash

12      -rw-            42975  Oct 27 2021 15:01:44 +02:00  9115i-r4-sw2-te1-0-38_f80f6f154ce0.crash

42      -rw-            42235  May 15 2021 14:24:59 +02:00  9115i-r3-sw2-te1-0-38_f80f6f154960.crash

41      -rw-            26063  Mar 30 2021 13:06:45 +02:00  9115i-r3-sw2-te1-0-38_f80f6f154c80.crash

Check for AP crashes occurring, multiple crashes seen in the same AP, and periodic crashes.

It is advisable to review bootflash content from time to time to locate new crashes. If there are any new crashes, download them, and share those with TAC for root cause analysis. Finally, remove old ones to keep the file system clean.

In case we observe AP disconnections, we can establish what is the most common termination event, and what was the AP state at that moment. This will allow us to have a global picture. Use command: “show wireless stats ap session termination”.

Gladius1#show wireless stats ap session termination

Event                           Previous State                  Occurance Count

------------------------------------------------------------------------------------

DTLS session closed             JOINED                          6

Heartbeat timer expiry          JOINED                          2

Reset by API                    IMAGE_DOWNLOAD                  1

Image download status           IMAGE_DOWNLOAD                  6

Reset by API                    RUN                             3

DTLS session closed             RUN                             17

Heartbeat timer expiry          RUN                             6

Check events with the highest count. If AP was in RUN state disconnections could be due to consistent packet drops.

After that, we can then drill down on using the AP history command to have more detailed information per concrete AP. Filtering AP history by disconnections will show if there were several APs disconnecting at the same time and the disconnect reason for each of the APs. By analyzing command output, we can also realize if there are multiple disconnections occurring for the same AP and the periodicity of the disconnections. Use command: “show wireless stats ap history | i Disjoined”

Gladius1#show wireless stats ap history | i Disjoined

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/24/22 12:27:39  NA DTLS close alert from peer

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/24/22 12:24:26  NA DTLS close alert from peer

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/24/22 12:17:47  NA DTLS close alert from peer

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/24/22 11:41:17  NA DTLS close alert from peer

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/24/22 11:38:04  NA DTLS close alert from peer

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/24/22 10:18:04  NA DTLS close alert from peer

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/09/22 13:02:28  NA Heart beat timer expiry

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/09/22 10:49:34  NA Heart beat timer expiry

ap3800i-r2-sw1-te0-1     0042.68a0.ee78  Disjoined  05/05/22 19:53:31  NA Failure decoding wtp descriptor

ap3800i-r3-sw2-Gi1-0-37  0042.68a1.03d2  Disjoined  05/12/22 12:02:38  NA DTLS close alert from peer

ap3800i-r3-sw2-Gi1-0-37  0042.68a1.03d2  Disjoined  05/12/22 11:57:43  NA Wtp reset config cmd sent

ap3800i-r3-sw2-Gi1-0-37  0042.68a1.03d2  Disjoined  05/10/22 10:54:49  NA DTLS close alert from peer

Check timestamps and disjoin reason. Find multiple disconnections per AP, disconnections occurring at the same time or periodically.

Another important check is to review APs tag assignment. Tags will determine the SSIDs, AP mode, RF profiles, and policies configured in each AP. We can verify that APs have the expected tags and the right method used for tag assignment. Comparing tags attached to APs in the same location, or working vs non-working APs, could help to spot incorrect tag allocation. Use command: “sh ap tag summary”

Moreover, we also need to identify if there is any AP showing misconfigured tags. Misconfigured tags could be due to using a nonexistent/removed parameter (profile policy, RF-profile, …), or an incorrect config combination.  Those APs marked as misconfigured will not broadcast any BSSID. Use command: “sh ap tag summary | i  Yes”

Gladius1#sh ap tag summary

Number of APs: 4

AP Name   AP Mac      Site Tag Name     Policy Tag Name     RF Tag Name   Misconfigured    Tag Source




----------------------------------------------------------------------------------------------------------

HG-2     0cd0.f894.0f40   default-site-tag   default-policy-tag   default-rf-tag    No      Default

AP1832I  80e8.6fd8.6330   site2              flex-vlan4             rf-hig          No      Location

ap1700i  f44e.0578.a560   site2              default-policy-tag   default-rf-tag    Yes     Static

AP9120   d4e8.8019.6100   default-site-tag   LOCAL_VLAN169        default-rf-tag    No      Filter

Check for misconfigured tags, correct tag source, and same tag assignment for APs in the same branch

Even if the APs are up and have the right configuration, we can do some further checks to identify potential misbehaving APs with no clients connected. We need to be careful since a fine-working AP could show no clients at that moment. Based on our knowledge about the network and the number of clients seen in other APs in the same area, we can isolate APs that could be experiencing some issues. For those APs we can confirm that radios are up, and the AP is broadcasting the correct BSSIDs, then monitor those APs for a period of time. If AP is still showing no clients after the monitoring period, we can test to reset the AP radio or the CAPWAP connection with WLC to recover. Use command: “show ap sum sort descending client-count | i __0__”

Gladius1#show ap sum sort descending client-count | i __0__

----------------------------------------------------------------------------------------------------------

AP-name         AP-mac           Client count          Data Usage          Through-Put     Admin-State

----------------------------------------------------------------------------------------------------------

9120i            d4e8.801a.3340       0                    1407172              515           Enabled

AP1562           2c33.1192.3e40       0                    4189901              69            Disabled

AP3800           0062.ecf3.8310       0                    48548613             473           Disabled

Check for APs with zero clients and in enabled state.

An example of those AP KPIs helping to identify an issue was a customer-facing AP random AP disconnections. When reviewing the APs that were frequently disconnected by analyzing the “show AP uptime” we could get a list of impacted APs. Thanks to the customer AP name convention combined with the output of “show ap cdp neighbors” we were able to identify that all the APs were in the same location and connected to one concrete switch. Disconnect reason for those APs was pointing to connection closed by AP. When checking AP logs we could see multiple retransmissions of CAPWAP packets. Then tested to ping from AP to WLC and we could see packet loss. The same packet loss was seen when pinging from AP to his gateway. Ping tests clearly showed a connectivity issue in switches between APs and their gateway.

RF Checks

We can monitor per band AP channel assignment, channel width, transmission power, and state of the radio. With that information, we can review if channels are evenly distributed to avoid co-channel interference and find if many APs are using max TXpower which could point to coverage issues. We can also identify if there are APs with radio not operative and marked as down. We need to do this verification for 24ghz, 5ghz, and 6ghz for the new 9136 APs. Use command: “show ap dot11 24ghz/5ghz/6ghz summary”, if you have 11ax APs supporting BSS-Coloring then you can add “extended” keyword to check BSS Color assigned to each AP.

Gladius1#sh ap dot11 5ghz summary

AP Name  Mac Address     Slot    Admin State    Oper State    Width    Txpwr           Channel    Mode

---------------------------------------------------------------------------------------------------------------------------------------------------------

9130E    0c75.bdb5.71e0  1       Enabled        Up            20       *2/8 (21 dBm)    (100)*      Local

9130E    0c75.bdb5.71e0  2       Disabled       Down          20       *1/8 (15 dBm)   (36)*        Local

AP9120A  d4e8.8019.f140  1       Enabled        Up            20       *2/8 (19 dBm)    (40)*       Local

AP9120B  d4e8.801a.3400  1       Enabled        Up            20       7/8 (4 dBm)     (40)         Local

Check for Txpwr 1, uneven channel distribution, radios down, and unexpected static assignment.

Next statistics will help us to check the number of channel changes faced per radio. For 5ghz we can investigate if AP is changing channels due to the radar being detected in the same channel (DFS event). If we are seeing many channel changes and numbers are increasing, that could impact client connectivity. Channel change will reset the AP radio and disconnect all clients. In case channel change occurs in 5ghz to a DFS channel, AP radio will need to monitor the channel for 60sec before beaconing as clients cannot connect to that AP during that time. Excessive channel changes could point to RF or RRM issues and needs to be investigated. Use command “show ap auto-rf dot11 24ghz/5ghz | i Channel changes due to radar|AP Name|Channel Change Count”

Gladius1#sh ap auto-rf dot11 5ghz | i Channel changes due to radar|AP Name|Channel Change Count

AP Name                                           : 9130E-r3-sw2-g1014

Channel changes due to radar              : 0

Channel Change Count                          : 2

AP Name                                           : 9130E-r3-sw2-g1014

Channel changes due to radar              : 0

AP Name                                           : AP9120-2-r3-sw2-Gi1-0-39

Channel changes due to radar              : 3

Channel Change Count                          : 10

AP Name                                           : AP9120-r3-sw3-Gi1-0-47

Channel changes due to radar              : 0

Channel Change Count                          : 62

Check for a high amount of channel changes and changes due to DFS events.

One more check that we can do is the load or channel utilization per radio. Catalyst 9800 WLC will show us the channel utilization and client count so we can identify APs with high load. If we see APs with few clients but high load, we can focus on those APs and check if that could be due to traffic transmitted or received by the AP or due to cochannel interference. Information about the load will also help us to identify the most loaded APs and areas where more density may be needed. Use command: “show ap dot11 24ghz/5ghz/6ghz load-info”

Gladius1#sh ap dot11 5ghz load-info

AP Name              Radio MAC       Slot  Channel Utilization (%)  Clients

----------------------------------------------------------------------------------------

9130E                0c75.bdb5.71e0     1                        2        0

9130E                0c75.bdb5.71e0     2                        0        0

AP9120A              d4e8.8019.f140     1                       11        5

AP9120B              d4e8.801a.3400     1                       11        0

Check for high channel utilization or channel utilization with no client (co-channel interference). We can see co-channel interference because AP9120A and 9120B are both in the same channel 40.

An example of an issue identified by checking those RF KPIs was a customer having client performance issues. When checked, the radio load in 5ghz was quite high even when there were few or no clients connected. We then dug further and the load was not due to transmit or receive data but due to co-channel interference. When analyzing the number of channels assigned to those APs with the high load, we found that only 4 channels were assigned to those APs due to a config issue in the rf-profile. After adding more channels to the RF-profile channel, utilization decreased and no further performance issues were reported.

For more detailed RF analysis you can use Wireless Config Analyzer Express (WCAE) tool: https://developer.cisco.com/docs/wireless-troubleshooting-tools/#wireless-config-analyzer-express

WCAE will show you the distribution of channels, TXpower, RF metrics per AP, and more details.

With provided methodology and commands you can proactively identify if there are any issues in our WLC APs and RF. In the next blog, we will share 9800 WLC KPIs to check client connectivity and WLC drops/punted packets.

List of commands to use for KPIs and automation scripts

In the document below, there is also a link to a script that will automatically collect all the commands. It will collect commands based on platform and release, save them in a file, and export the file. The script is using the “Guest-shell” feature that for now is only available in physical WLCs 9800-40/80 and 9800-L.

The document also provides an example of an EEM script to collect logs periodically. In conclusion, EEM along with the “Guest-shell” script will help to collect 9800 WLC KPIs and have a baseline for your Catalyst 9800 WLC.

For the list of commands used to monitor those KPIs

Visit the Monitor Wireless Catalyst 9800 KPIs

Financial institutions need to place cloud at the center of their corporate IT transformation strategy.  Cloud is where technologies are converging, and products and solutions are being innovated.  Whether public, private, hybrid or multi-cloud, financial institutions go with different cloud strategies that make sense for their organization.

As such, central IT needs to play these three key roles in this transformation decision and implementation for financial institutions:

1. Support the branch banking network
2. Enable customers to transact from any device and on any network
3. Allow staff to do their job effectively no matter where they choose to work from

A leading Asian bank realized this and wanted to pave its way to the model future state. They decided to work with Cisco because we understood its infrastructure and brought the expertise, technologies, and solutions to further their journey by leveraging our own portfolio of solutions as well as enabling them to weave solutions by other vendors into their IT fabric.

By building a hybrid multi-cloud IT fabric, the Asian bank was able to do all this:

• Gain better visibility and observability across length and breadth of their IT environment
• Ensure superior security
• Leverage automation capabilities to optimize cost as well as performance

See how these enhancements have turned this Asian financial institution into a model for future state of IT.  Read the full story from Vish Iyer, “What cloud success looks like for one of Asia’s largest banks.”

As educational institutions seek to adopt technologies that power hybrid work and hybrid instruction strategies, one stands out among the rest: cloud calling. It provides advantages that are hard to ignore. This includes better space utilization and the ability to enable environments that have the flexibility for staff, faculty, and students to communicate at an enterprise level. Along with greater security, efficiency, and ease of use, cloud calling addresses a variety of needs paramount to educational institutions as they seek the right calling platform for their situation. 

As we all moved to remote environments over the past two years, educational leaders realized they needed a calling platform that allowed business-class calling for staff and faculty. The  ability to use their campus phone number remotely was vital for staff and faculty as they began to work and teach remotely. Plus, they needed a cloud calling platform that worked both on-prem and remote, on a variety of devices while offering feature-rich capabilities. Lastly, any calling platform must enable a unifying experience regardless of location. That’s where cloud calling, using Webex Calling, came in — as it adds real value in education.

Cloud calling gives you more freedom

Webex Calling provides secure communications for learning using cloud calling backed by standards-based zero trust secure edge-to-edge encryption, with secure identity as a key feature. With it, instructors have the confidence that their communications with students and families are secure. Plus, it frees them from having to use a personal number, such as that for their cell phone, allowing them to use their work number anywhere.

Now, more than ever, the privacy of faculty and staff is vital as we navigate hybrid work in education. Proactive and transparent security features from a cloud calling platform enables your educational institution to have the metrics and choice on where your stored data resides. By leveraging Webex Calling for cloud calling, you gain capabilities across organizations plus cross-border collaboration while keeping your PII, message, and file data in your region of choice.

Cloud calling adds security and ease of use for educators

The embedded security gained by leveraging Webex Calling for cloud calling in educational environments, adheres to the FCC’s Enhanced 911 (E911) requirement. This includes Kari’s Law, which enables direct dialing of 911 from any number. Additionally, the end-to-end security embedded within cloud calling supports the Ray Baum’s Act that requires all 911 calls to include location accuracy as part of the solution. This gives your parents and educators comfort in knowing that a 911 call from a classroom will direct emergency personnel to that classroom, and not the front office.

A single app for your users, and a single pane of glass for the administrator managing the service, is also important. With cloud calling using Webex Calling, the user experience is seamless and easy to use from an end-user perspective. It brings control of calling, voicemail, contacts, and calendaring together. And in many cases, your existing on-campus desk phones can also be part of the solution. By enabling their current desk phones with Webex Calling, you can gain additional cost savings and ease of use. To further enhance deployment, system administrators can also easily configure the system campus-wide or for specific individuals and groups through a single portal — the Webex Control Hub.

Open up even more opportunities

An added benefit to choosing Webex Calling is the integration of the total Webex Suite of Webex Messaging, Webex Meetings and Webex Contact Center. Through an enterprise level agreement, this standards-based collaboration system can provide your institution with all the collaborative features to truly enable an integrated experience for staff, faculty, and students.

As the move to hybrid learning environments becomes more accepted, we must seek the most secure and flexible technologies to power them. With cloud calling, via Webex Calling, educators gain a valuable new tool for learning. One with greater security, efficiency, and ease of use. And one that can help you optimize the future of education.

Next Steps

• Learn more about cloud calling and Webex Calling
• Visit our new U.S. Higher Education site at com/go/USHED
• And our new U.S. K-12 site at com/go/USK12
• Student Engagement: Tools to Overcome Inequity

I think about you every day.

I do not know what it feels like to be forced from my home. I won’t pretend to know; I will probably never fully understand. I’ve never contemplated what I would take with me. I can’t imagine the anguish of losing a child.

The best I can do right now is recognize my inability to empathize. I’m not naïve. As a middle-aged white male in the United States, I am privileged.

We’re a product of the decisions we make every day and, thankfully, I’ve never had to choose between fleeing and fighting. For many, flight is fight.

I’ve been to Ramallah. I’ve been to Akkar. I’ve been to Cox’s Bazar. I’ve been to Krakow and to Kathmandu. From Stung Meanchey to Bourj el-Barajneh, I’ve seen a few things. I still don’t know what to do. But I will keep trying.

I have lost people I love. And most days I feel uncertain about tomorrow. But right now, thankfully, I have a roof over my head.

I’ve seen people come together to help one another during hard times. It inspires me.

It saddens me to write this for World Refugee Day. One single solitary day where we recognize the struggle that confronts too many – every day. Today, you’ll read a lot of statistics. Statistics are important, but they can’t shake your hand and look you in the eye.

I am listening. I’ll do everything I can to amplify what I hear. We will do better. We must do more.

Your kids should never have to sacrifice their education for survival.

We’re all unique. We’re all different. Often, I feel like it’s the only thing we can agree on. But we all have the same basic needs. We need a safe place to sleep so we can rest easy. Opportunity. Access to information and education. The peace of mind that comes with knowing where the nearest hospital is and that you’ll be treated there. We need respect. We need to respect ourselves and each other.

Don’t forget. The headlines fade, but the need remains. Cliché, I know. Our collective focus shifts constantly. And while our attention is pulled in different directions, a mom and dad sit in a tent settlement in northern Lebanon wondering how they’ll get the kids through this.

So, what do we do?

Talk about it. Leverage every tool and resource available. Navigate the politics. We can do better. Let’s get creative. Let’s get organized. Let’s commit to never giving up.

Joseph Harrison is a member of the Cisco Crisis Response (CCR) team. The team has long focused on helping vulnerable populations – those unhoused or displaced by conflict and natural disasters – meet their critical needs.

CCR partners with organizations that are doing incredible work on the ground, including the United Nations High Commissioner for Refugees (UNHCR), the International Rescue Committee (IRC), the Norwegian Refugee Council (NRC), and the Hebrew Immigrant Aid Society (HIAS). If you are financially able to do so, please consider donating to these organizations.

Cisco Live has come and gone. If you spent any time at all in the DevNet Zone, I am sure you left smarter and more equipped to tackle tomorrow’s technology challenges! I hope we inspired you on your journey with knowledge on APIs, security trends, observability, SASE, infrastructure as code, and more.

About a month ago, I made a list of my 5 favorite things about the DevNet Zone. Now, I’d like to close out with a top 5 memories from this year’s DevNet Zone experience:

1. The excitement felt from attendees around the announcements reminded me why I LOVE in person events. Read Grace Francisco’s blog for a fantastic recap on what we announced.
   
   
2. I know everyone had a great time at the takeovers we hosted every day
   
   
3. The demo’s and leaderboards kept some folks coming back every day to try for the high score.
   
   
4. We probably need to at least double the capacity for our lightning talks as there was often not even standing room left to watch. Luckily we put them all online for you to watch
   
   
5. The people! From coworkers and friends I hadn’t seen in years, meeting coworkers in person for the first time and all of the new connections made; thank you all for making this event special!

Feedback might get you a hoodie!

How do you think we did this year? Leave us some feedback with our 3 question survey and enter to win a hoodie. Add your email for a chance to win.

Finally, watch this amazing wrap-up video from Kanwal Komail, Cisco DevNet Marketing Manager, and safe travels for all of you heading home.
It was great to see you!

Day three of Cisco Live 2022 is in the books. It is amazing to be at my first Cisco Live! It was fantastic to get to meet people in person, some of whom I’ve worked with for years but never met in real life. The Cisco Developer Relations (DevRel) team worked hard on the physical DevNet Zone, organizing all the sessions, lightning talks, and workshops. Countless hours went into putting it all together. The hard work paid off and we’ve been able to help our DevNet community learn, grow, and expand their technical knowledge and skills.

To help in that journey, Cisco has made several developer-focused announcements – including APIx Manager, the launch of AppDynamics Cloud, and the Inclusivity and Full Stack Wellness initiative – that will directly impact the enterprise application developer as well as DevOps. Here are just a few announcements that have been made over the last few days.

Preview Open-Source Solutions

APIx Manager is an open-source solution that the Cisco Developer Relations team is building to help improve the security, quality, productivity, and experience of the developers building enterprise applications.

• APIx Manager validates and scores API specifications against an organization’s guidelines. This allows you to track and improve APIs consistently and efficiently.
• APIx Manager provides a trend timeline of API quality and generates both API changelogs and diff comparisons of API versions to identify breaking changes before it impacts the developers that consume your APIs

Developers can use APIx Manager as part of their CI/CD pipeline and the Visual Studio Code extension, which allows them to leverage the functionalities of APIx Manager within the IDE. This functionality enables developers to leverage the principles of Shift Left by getting early visibility into their APIs during the code development process.

Shift Right – DevOps teams can use APIx Manager along with APIClarity, which is an open-source visibility tool for APIs from Cisco that captures and analyzes API traffic and identifies potential risks to your application’s security posture in run-time during operations.

DevSecOps – With APIx Manager, collaboration between development, security, and operations team is simplified. Leveraging industry-standard tools and practices (VS Code and CI/CD pipelines), developers can achieve the following benefits:

• Increased efficiency in the software development process.
• Improved product quality because more issues are detected in earlier stages before code is pushed to production.
• Cost-effective.
• Improved experience for developers who consume your APIs.
• Continuous monitoring of APIs for security and quality.

As applications become more interconnected and the use of APIs increases, solutions like APIx Manager that build bridges between DevSecOps and the development teams will become more valuable. Additionally, as the network and applications become more cloud-native, we’re going to start seeing the need for more applications that are cloud-native focused and aware.

De-Risk and Accelerate Migration of Applications to the Cloud

With the trend toward building cloud-native applications, these modernized applications also need modern full stack observability, and this is what we’ve recently launched with AppDynamics Cloud. Complementing AppDynamics Application Performance Monitoring (APM) offering, AppDynamics Cloud is purpose-built to provide visibility into the complex cloud-native application landscape, providing insights and recommended actions to take to deliver optimal application user experiences.

For companies migrating to the cloud, application refactoring to cloud-native and lift and shift migration strategies can be slow, given the amount of testing required both during the migration and in Q&A. Therefore, according to one Cisco managed service provider partner, AIOps can benefit from having observability tools – like AppDynamics APM and the new AppDynamics Cloud – which can accelerate these cloud migrations by 25-30% by making testing faster.

The use of an observability tool also helps reduce risk by capturing potential errors early in the migration cycle. Such a tool also helps to increase developer productivity by reducing time spent on non-development activities, such as Defect Management, Problem Management, and interactions with QA & test. These activities detract from a developer’s primary focus on innovation.

From a security aspect, the libraries developers initially used to build the application are tested before they are put into a production environment. However, once the application goes into a production environment, many people don’t know what is in that code. There can be libraries that attackers can exploit, such as was the case with the Log4j vulnerability. And unless operations have code-level visibility, along with data tied to a secure database of vulnerabilities such as with Cisco Talos, the organization is at risk of suffering a breach through a compromised application.

What Else?

These are just a few of the innovative things that have been announced so far at Cisco Live 2022 this week. From our announcement of our partnership with Emtrain on building a conscious workplace culture for hybrid work, to the innovative and exciting work that Cisco and Ford Motor Company are doing to transform the automotive industry, many exciting announcements have taken place. From a DevRel perspective, we also launched a new look and feel to developer.cisco.com, as well as having launched version 2.0 of our very popular Learning Labs.

I’d encourage you to take a look at all of these great announcements and learn how Cisco is engaging our customers today and impacting the world of tomorrow. Check out other announcements, or just learn more about Cisco Live!

It is hard to look at the news or social media today and not be confronted with the issue of climate change. Scientific research continues to show that human-induced global warming, species extinction, and habitat loss is causing widespread disruption in nature and affecting billions of people through storms, flooding, wildfires, drought, food scarcity, and other crises.  

Meanwhile, more and more people are becoming concerned about these existential threats, and looking for ways to both raise awareness and take action. According to a recent UN survey of 1.2 million people in 50 countries, 64 percent of the world’s population believes climate change is a global emergency. 

It is obvious that we, as a society, must do more to reverse the effects of climate change, as well as the related impact of human activities, which are out of balance with what our ecosystems can bear. Currently, less than two percent of philanthropic dollars go toward addressing climate change. Investment capital for innovative solutions that could reduce carbon emissions that lead to global warming is inadequate as well.   

For example, according to the Climate Policy Initiative, an increase of at least 590 percent in annual climate finance (about US$4.35 trillion) is required to meet internationally agreed climate objectives by 2030 and to avoid the most dangerous impacts of climate change. 

As well, the Intergovernmental Panel on Climate Change says that recent mitigation investments need to increase by at least five-fold in Southeast Asia, seven-fold in Africa and 12-fold in the Middle East by 2030 to hold global warming below 2 degrees Celsius compared to pre-industrial times.  

The Cisco Foundation can play a role in filling this funding gap, and in April 2021, its board of directors committed to granting and investing $100 million over ten years to do just that.  

What’s behind our strategy  

There are three distinctions of the Foundation’s strategy for investing in promising climate solutions:  

1. Focus on early-stage solutions. According to the Stanford Social Innovation Review, capital flowing to early-stage climate solutions is disturbingly low, despite the critical role that these investments play in climate change mitigation. Funders may be reluctant to invest in early-stage solutions for a variety of reasons. The solutions may require long technical development timelines or costly testing, for example. But the Cisco Foundation is willing to take a risk on solutions with the potential to significantly reduce carbon in the atmosphere. Investing in early-stage climate solutions allows us to help spark innovation – by yielding valuable insights, signaling new markets, or fostering collaboration among organizations. By providing “patient capital” for ideas that have longer runways, we can help deliver significant, inclusive, and sustainable climate impact. 
2. Diversified, blended finance approach. We recognize that different climate solutions require different types of capital across early stages of growth. As a result, our climate commitment consists of both a grants and an impact investing portfolio. This flexible and blended finance approach will help us more comprehensively fill critical climate financing gaps and catalyze impact. For example, grants to nonprofits might support community climate education and engagement, building markets, or developing proofs of concept. Impact investments into a combination of for-profit companies and climate impact funds could provide critical growth capital that scales innovation further. The Cisco Foundation has built a “venture philanthropy” grantmaking model over the last 20 years, and now for our climate portfolio we have added impact investing capital.  Our emphasis on earliest stage solutions in this space is one of our key differentiators. 
3. Respect for natural systems and an emphasis on regeneration. We live in naturally connected systems where climate is intrinsically linked to communities. To reverse the impacts of climate change and build an inclusive future for all, we need holistic solutions that acknowledge the complex relationship between humanity and nature. We must rebuild connectivity between these systems and integrate social equity and economic opportunity into climate solutions. We also want to consider centuries of Tribal and Indigenous knowledge alongside science and cutting-edge technology to co-create solutions that anticipate, prepare for, and respond to climate-related events, as well as seek to support dynamic balance. You will see a great example of this below in Nia Tero. 

What we are funding  

It is hard to understate the demand for the kind of early-stage funding we are providing. Within 20 minutes of announcing our $100 million commitment in April 2021, we had a LinkedIn connection request from an interested party. Since then, we have held hundreds of meetings with organizations led by amazing people who are devoting all of their attention to the climate crisis, and coming up with truly impressive regenerative solutions.  

As our team dives into extensive due diligence around these grants and investments, we strive to invest in climate solutions along the entire “innovation continuum,” from conceptual ideas to solutions that are ready for commercial deployment and widespread impact.  

We have already funded a number of solutions that I am excited about, including:  

• Nia Tero is a nonprofit grantee that exists to ensure that Indigenous peoples have the economic power and cultural independence to steward and protect their livelihoods and the territories they call home. We partnered to fund Kara Solar, a community enterprise initiative that trains Indigenous community members as technicians who build, operate and maintain solar electric shuttle boats in rainforest communities. These boats reduce deforestation by removing the need for roads to be created, linking numerous communities across various Indigenous territories, all while creating economic opportunity for the community members. Its current phase of deployment encompasses 70 villages. In the first six months of our grant partnership, Kara Solar trained 13 Achuar technicians in the Ecuadorian Amazon and 13 Tumucumaque technicians in the Brazilian Amazon. Finally, Cisco’s support enables Nia Tero, Conservation Strategy Fund, and Kara Solar to conduct an analysis on the impact of electric river transportation on the incursion of new roads and deforestation.
• Project Vesta is a hybrid nonprofit/public–benefit enterprise whose solution is to capture carbon from the atmosphere and support coastal resilience by using the mineral olivine. The carbon-capture properties and safety of olivine have been proven in lab settings. Our grant is enabling Project Vesta to test it in real-world circumstances – by spreading it on beaches to further assess olivine’s effects on wildlife and ecosystems and the rate at which it sequesters carbon. Factors like strength of wave action, temperature of the water and sand, and how the mineral dissolves will all affect the rate at which olivine absorbs carbon. Our support is intended to help Project Vesta find the best conditions for optimal sequestration and advance the technology, which will help them create a new carbon credit opportunity for $35/tonne of carbon removed at full scale. Learn more about Project Vesta’s work in this short clip, which was recently featured in the documentary Solving for Zero.  
• Vibrant Planet & VP Data Commons is a for–profit/nonprofit hybrid organization addressing the growing problem of wildfires and sustainable land management. Cisco Foundation has initially supported the nonprofit effort of the Data Commons. In 2020, fires in California released 110 million tonnes of carbon – that is 40% more than the state’s entire annual emissions. Fires also destroy trees, which are vital to removing carbon from the atmosphere. Vibrant Planet has developed a data-driven tech platform that supports better decision making on issues like forest restoration, wildfire risk mitigation, land use planning, insurance, and utility solutions. Using satellite data and a remote sensing method called light detection and ranging (LIDAR), they are building system maps that will allow planning data to be available to decisionmakers in minutes, not years. For example, their first licensed app, Land Tender, is designed to help speed ecological forest restoration and wildfire risk mitigation to communities. Their platform can be used by power companies, insurance companies, landowners, and governments to better manage resources, make critical land management decisions, and prevent wildfires.  
• Azolla Ventures. We have invested $5 million in the second fund created by Prime Coalition, which will build a portfolio of 20 to 25 otherwise neglected climate startups from across the spectrum of industries, each with the potential for gigaton-scale greenhouse gas emission reduction. In addition to meeting the threshold for high–impact potential, all companies in Azolla’s portfolio must also be a fit for Prime’s test of additionality, meaning they would not be able to scale their solution and achieve their climate impact goals were it not for Azolla’s support. Azolla is focused on ventures that tend to have long time horizons, are capital intensive, and carry outsized risk in the eyes of returns-first investors but are a critical component of those needed to bring the planet back into balance. Azolla Ventures is a $200 million fund that uses both charitable capital and traditional investments in a structure that allows it to catalyze transformative climate ventures at the early stage and keep them on track for impact through exit. 

As we finalize more funding and start to see the results of our impact, we will share more on this blog. Please subscribe to stay informed of the innovations that could help society persevere against climate change and build the climate future we all want.  

Security resilience isn’t something that happens overnight. It’s something that grows with every challenge, pivot and plot change. While organizations can invest in solid technology and efficient processes, one thing is critical in making sure it translates into effective security: people.

What impact do people have on security resilience? Does the number of security employees in an organization affect its ability to foster resilience? Can a lower headcount be supplemented by automation?

In a world where uncertainty is certain, we recently explored how people can contribute to five dimensions of security resilience, helping businesses weather the storm.

Through the lens of our latest Security Outcomes Study – a double-blind survey of over 5,100 IT and security professionals – we looked at how people in SecOps teams can influence organizational resilience.

Strong people = successful security programs  

SecOps programs built on strong people, processes and technology see a 3.5X performance boost over those with weaker resources, according to our study. We know that good people are important to any organization, and they are fundamental to developing capable incident response and threat detection programs.

Why are detection and response capabilities important to look at? Because they are key drivers of security resilience. In the study, we calculated a ratio of SecOps staff to overall employees for all organizations. Then, we compared that ratio to the reported strength of detection and response capabilities.

What we can clearly see is that organizations with the highest security staffing ratios are over 20% more likely to report better threat detection and incident response than those with the lowest. However, the overall average highlights that organizations not on the extreme ends of the spectrum are more likely to report roughly equal levels of success with SecOps — indicating that headcount alone isn’t a sure indicator of an effective program or resilient organization. It can be inferred that experience and skills also play a pivotal role.

Automation can help fill in the gaps

But what about when an organization is faced with a “people gap,” either in terms of headcount or skills? Does automating certain things help build security resilience? According to our study, automation more than doubles the performance of less experienced people.  

In the graph above, the lines compare two different types of SecOp programs: One without strong people resources, and one with strong staff. In both scenarios, moving to the right shows the positive impact that increasing automation has on threat detection and incident response.

Out of the survey respondents, only about a third of organizations that lack strong security staff, and don’t automate processes, report sound detection and response.

When one of three security process areas (threat monitoring, event analysis, or incident response) is automated, we see a significant jump in capability among organizations that say their tech staff isn’t up to par. Automating two or three of these processes continues to increase strength in detection and response.

Why does this matter? Because over 78% of organizations that say they don’t have adequate SecOps staffing resources still report that they are able to achieve robust capabilities through high levels of automation.

A holistic approach to security resilience

When it comes to security resilience, however, we have to look at the whole picture. While automation seems to increase detection and response performance, we can’t count people out. After all, over 95% of organizations that have a strong team AND advanced automation report SecOps success. Organizations need to have the right blend of people and automation to lay the foundation for organization-wide security resilience.

As your business continues to look towards building a successful and resilient SecOps program, figuring out how to utilize your strongest staff, and where to best employ automation, will be a step in the right direction. Learn about other ways to build your organization’s security resilience to meet future challenges.

For more key findings, download the full

Security Outcomes Study

We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!

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Day 3 of Cisco Live has wrapped and we still have plenty of updates to share with you. Day 3 is usually your day to dive deep. So in that spirit, I will try and help you dive deeper on some of the most important announcements. But first would you be so kind as to take 1 minute to answer this 3 question survey to let us know how we are doing?

• Panoptica, Telescope and Calisti signal continued advancement of our products and services strategy to connect, secure, and observe modern applications – Read More
• APIx – tomorrow is your last chance to get a demo in person or if you can’t make it watch this
• AppDynamics Cloud – Read Liz Centoni’s blog on The journey to Full-Stack Observability or read the full press release with next steps here

Kanwal Komail, Cisco DevNet Marketing Manager is at it again and gave us her top thoughts, providing a great recap on the day. Check out her most important topics in the Day 3 wrap up video.

Join us in-person tomorrow for:

• The Cloud Networking takeover featuring snacks, drinks, prizes and an opportunity to learn more about yesterday’s Nexus Cloud announcement!
• Live Video Recording in the Media Zone
• Your last chance to take home the top spot in our Dev Dash
• Your last chance to “mint” your very own official Proof of Attendance (POAP) NFT token.

Some sessions still have availability

If you have room in your schedule don’t miss these:

• Introduction to Hashicorp Consul Service Mesh on Kubernetes at 9:00 AM
• Kubernetes IKS with Intersight Service for Terraform at 10:00 AM
• Working with the Intersight API in Go at 11:00 AM

Joining online?

We are hosting a live stream for 4 amazing lightning talks straight from the DevNet Zone so mark your calendar or check back to this page Friday for the recorded versions . The full schedule is below:

Cisco Community: The Developer Connection… The Coders, the Dreamers, and Me
Paul Zimmerman, Developer Community Manager , Cisco Systems, Inc.
DEVLIT-2791
9:30 AM – 9:50 AM PDT

Why everyone should learn how to code?
Denise Kwan, Developer Advocate, Cisco Systems, Inc. – DEVLIT-2792
10:00 AM – 10:20 AM PDT

The World of NSO Web UI
Jorge Mira, Customer Success Specialist – Cross Domain Automation, Cisco Systems, Inc.
DEVLIT-1259
10:30 AM – 10:50 AM PDT

Building Custom Automation with Intersight Cloud Orchestrator
Riccardo Tortorici, Technical Marketing Engineer, Cisco Systems, Inc.
DEVLIT-2167
11:00 AM – 11:20 AM PDT

Thanks for doing Cisco Live with us and we can’t wait for tomorrow to see what amazing things the final day of Cisco Live is sure to bring.

We’d love to hear what you think. Ask a question or leave a comment below.
And stay connected with Cisco DevNet on social!

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