Want to keep yourself up to date with the latest news from ChurnZero?
Subscribe using the "Follow" button below and we provide you with customized updates, via topic or tag, that get delivered to your email address, your smartphone or on your dedicated news page on follow.it.
You can unsubscribe at any time painlessly.
Title of ChurnZero: "Customer Success Software for Customer Growth - ChurnZero"
Is this your feed? Claim it!
Quick summary: When you land in a new CS leadership role, the first 90 days count. Build trust fast, deliver visible value in week one, and become the go-to person fast.
Ashley Stamps-Lafont, an executive coach, CS strategist and founder of The SuccessRx, says 90 percent of you ...
Quick summary: Every rule firing at the same priority puts renewal risk in the same pile as routine updates. Here are eight adjustments that can change that.
Technology has made it possible to stay up to date on customer inquiries, interactions, requests, and a wide array of other actions. But that capability can become too much of a good thing.
Being ...
Quick summary: Discover how AI reveals relationship, pricing, and contract risks that traditional health scores miss—plus how to catch churn well in advance—with these churn mitigation tips.
On your CSM’s dashboard, everything looks fine. The customer’s usage is up. Their health score is green. The renewal appears to be locked in.
Unfortunately, that dashboard i...
Quick summary: As AI erodes the traditional product moat, your new competitive advantage is a human-led customer experience built on trust, expertise, and empathy.
Building a defensible SaaS business used to follow a script. You identify a large total addressable market, get there first, then build the most feature-rich product in your category.
Do all...
Quick summary: Preventable churn doesn’t happen because CS teams don’t care, says Lukas Alexander. It happens because it’s under-resourced and under-diagnosed.
“Nobody throws a party for the churn that didn’t happen,” says Lukas Alexander, ChurnZero’s VP of customer success.
From Lukas’s perspective, retention has an image problem, and it often starts w...