Want to keep yourself up to date with the latest news from ChurnZero?
Subscribe using the "Follow" button below and we provide you with customized updates, via topic or tag, that get delivered to your email address, your smartphone or on your dedicated news page on follow.it.
You can unsubscribe at any time painlessly.
Title of ChurnZero: "Customer Success Software for Customer Growth - ChurnZero"
Is this your feed? Claim it!
Some of the best leadership thinking comes from people who never set out to be leaders.
It comes up throughout You Mon Tsang’s appearance on Your Leadership Podcast, hosted by Mike Madison, law and leadership professor at the University of Pittsburgh, and
About the author
Kerry Finley is a customer success professional with more than nine years of experience in SaaS organizations. She currently works as a professional services advisor at ChurnZero, helping customers scale faster and drive bigger outcomes through hands-on configuration and execution.
**
Quick summary: Customer health scori...
About the author
Peter Watt is a product manager with ChurnZero. He started his career in customer success, giving him a ground-level understanding of the problems his products are built to solve.
**
Quick summary: What REST APIs are, what they make possible, and why CS leaders should care. The examples below are drawn from ChurnZero, bu...
We sat down with Peter Watt, associate product manager at ChurnZero, to talk about REST APIs: what they are, what they make possible, and why CS leaders should care. The examples below are drawn from ChurnZero, but the principles apply to any CS platform you’re evaluating or running today.
Most customer success platform implementations fail because teams skip the preparation that determines whether a platform becomes an operating system or just another tab nobody trusts.
Before you evaluate a single vendor, answer these questions honestly:
Do sales, customer success, and support share a definition of “onboarded”? Do you have a designated platform ow...