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Title of ChurnZero: "Customer Success Software for Customer Growth - ChurnZero"
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Quick summary: Sales teams lead ahead of CS when it comes to using AI and quantifying its performance. CS leaders are under pressure to adopt AI, and they can use sales as a blueprint for AI implementations that deliver measurable, impactful results.
Sales departments are outpacing customer success teams on ...
Quick summary: Most CS teams now offload admin work to AI, but the time saved isn’t translating to better NRR. To drive growth, teams need to measure time saved, devote more time to growth activities, and gradually build AI trust.
The large majority of CS teams are primarily using AI to automate manual tasks and save time for CSMs. In theory, reducing the admin...
Quick summary: NRR remained flat for SaaS companies in recent years but mature AI teams are performing at a higher level. Here is what the 2026 Customer Success Leadership Study reveals about AI and NRR correlation, and how to develop your CS team’s AI maturity.
NRR has plateaued for SaaS organizations for the last three years, with reported numbers remaining f...
Quick summary: When planning for 2027, CS leaders must define whether CS teams own retention, expansion, or both. In addition, leaders should already be exploring how to integrate AI for task automation and enable CSMs to focus on more valuable tasks.
Heading into 2027, CS leaders face important decisions about revenue ownership and integrating AI into their cu...
Quick summary: CS teams are using AI for administrative tasks, but most lack the ability to track performance or tie it to revenue outcomes. Start measuring AI impact to learn how it affects your team and identify the best areas for AI investment.
Almost all CS and revenue leaders are using AI to automate administrative and manual work for their teams – such a...