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High-quality documentation reduces support costs and drives product adoption, but traditional feedback methods often fail to capture the full user experience. This episode explores how modern documentation teams are combining AI simulation with human research to understand how different users interact with their docs. Key topics The problem with traditional feedback Understan...
Our client is looking to recruit a Technical Author, on a temporary basis, to cover maternity leave for 12 months starting in January 2026. It’s a part time role of 2½ days per week. You’ll be joining a Technical Publications team that is responsible for delivering Knowledge Base documentation related to the company’s document management... class="excerpt-read-more" href="...
We’ve added a short guide to our website: A plan for improving outdated help documentation, Let’s be honest: there’s a good chance the help documentation for your product or service is probably out of date. Before you feel defensive, know that you’re in good company. Most software vendors struggle with the same problem. Documentation has... class="excerpt-read-more" href="...
Cherryleaf has initiated a monthly survey that tracks hiring demand for Technical Authors across the UK. Here are the results for November 2025. Employers in the UK continued to hire technical communicators in November. However, the strength of demand differed across job boards. Overall job volumes Totaljobs and Jobsite, two major general‑purpose job boards, each... class=...
Yesterday, we blogged about using AI to simulate users of software to gain insights into how different types of users react to a user guide or online help. We have also developed a similar app for evaluating policy and procedure documents. This is an important issue because some organisations spend considerable time creating policies that... class="excerpt-read-more" href=...
