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Case Management Society of America | Navigating Pathways to Health

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Title: Case Management Society of America | Navigating Pathways to Health

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By Cynthia Hopkins RN MBA/HCM ONN-CG ACM-RN CCM

I still remember the day I was asked to become President of CMSA Houston

There were only two people left actively involved in the chapter-the current President and the administrative support person. The chapter had just thirty-nine members and minimal funds.

My first response was, “let me think a...


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By: Jenny Quigley-Stickney, MSN, RN, MHA, MA, CCM, ACM-RN, CMAC, CPHM, FCM 
CMSA President, 2026 

CMSA President's message 2026

Dear CMSA Members and Case Management Colleagues,

Case Management Week is an opportunity to celebrate the dedication, compassion, and expertise you bring to pati...


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By Colleen Morley, DNP, RN, CCM, CMAC, CMGT-BC, CMCN, ACM-RN, FCM, FAACM 

Burnout has become an increasingly familiar part of the healthcare conversation. Professional case managers are not immune. In fact, if you think about it, the very nature of case management can create an environment where burnout thrives: increasing caseloads, complex patient needs, difficul...


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Heather Kelly, MSN, RN, BCPA, CPC

As I stood in the produce aisle contemplating the delicate timing of my weekly avocado purchases, I felt a tap on my shoulder. I turned, smiled instinctively, and immediately felt a surge of panic.

It was a patient I had been seeing weekly in the oncology clinic.

Before I could speak, he quickly leaned in and ...


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By Sachie German Koufalis, LMSW, MPH, CCM 

Every day, healthcare professionals work to improve quality.

We review dashboards, analyze trends, identify gaps in care, and develop strategies to improve outcomes. In behavioral health, quality measures help us determine whether people receive timely follow-up after hospitalization, engage in treatment for sub...


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