Call Centre Helper

Date: 29 September 2026 – 01 October 2026

Location: Hilton Nashville Downtown

Register Now

Are you looking for one place to find the latest information on quality assurance and train...

CallMiner covers how automated call handling works, why contact centres should care about it and where you can really see your financial returns.

Contact centres face pressure from all sides: increasing labor expenses, skyrocketing customer expectations and relentless demands to increase efficiency while maintaining service levels. The statistics paint a clear pictu...

John Copeland at eGain takes a look at knowledge automation and what other vendors won’t tell you.

The enterprise software giants want you to believe that AI-powered customer service is a platform problem. Buy their solution, integrate it with your existing systems, train it on your data, and watch the magic happen. Except it doesn’t.

Here’s what they won’...

Virtual agents have become a key part of modern customer service strategies, helping contact centres improve efficiency, reduce costs, and provide faster support.

However, these benefits only materialize when virtual agents successfully resolve the right interactions.

When escalation rates to human advisors become too high, customers can become frustrated ...

Zoom has expanded its Revenue Accelerator platform with three new AI-powered sales capabilities and two new licensing options.

The update introduces the general availability of Sales Assist, Ask ZRA, and Sales Roleplay, which are now available through the new Zoom Revenue Accelerator Essentials and Zoom Revenue Accelerator Premium offerings.

The new capabi...