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10 Tactics for Stronger Customer Communities

Have you noticed that the leading brands of today are doing more than just building a customer base? They’re going above and beyond to build communities!

And for good reason too! As explored in our webinar on The Future of Customer...


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Netcall and Box Partner to Make Information More Accessible

Netcall has announced a collaboration with Box to help organisations integrate enterprise content into AI-powered digital services, with a focus on automation, accessibility and information management.

The partnership, delivered through Netcall’s digital services business Jadu, will introduce an integration suite connecting Jadu’s platform with content stored and ma...


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The Leadership Challenge Behind Successful AI Adoption in 2027 – Webinar

Date: 26 November 2026 | 11:00 (GMT)

Location: Virtual


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CX Signals Series: Your Automation Target is Probably Wrong – Webinar

Date: 26 November 2026 | 10.00-10:30 CET

Location: Virtual


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Take the "Fear Factor” Out of Agent Role Play

Role playing can be a brilliant way to build agent confidence and practise tricky conversations. But let’s be honest – not every agent looks forward to being put on the spot in front of their colleagues!

So, what can you try to make role playing a little less daunting? We asked our consultants panel for their top tips and advice on how to reduce the pressure and hel...


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