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Business Disability Forum, the leading business membership organisation in disability inclusion, has today unveiled the finalists for its prestigious Disability Smart Impact Awards 2026.
Now in its twelfth year, the annual awards spotlight and celebrate the organisations and practitioners who are removing barriers and driving meaningful, measurable improvements for ...
The way we shop changed dramatically after Covid, with many more people going online than ever before. However, some consumers still want the experience of going into a physical store and retailers are responding accordingly.
But are they making it an inclusive and accessible experience for everyone? A poll* conducted by Opinium on behalf of Business Disability Foru...
With 1 in 4 people in the UK living with a disability, inclusive customer service in retail matters more than ever. Frontline staff play a key role in creating positive experiences for disabled customers. The way they communicate and offer support can build trust and loyalty, or lead to frustration and disengagement. This is why customer-facing teams need the c...