Please turn JavaScript on

Bucher + Suter

Want to keep yourself up to date with the latest news from Bucher + Suter?

Subscribe using the "Follow" button below and we provide you with customized updates, via topic or tag, that get delivered to your email address, your smartphone or on your dedicated news page on follow.it.

You can unsubscribe at any time painlessly.

Title of Bucher + Suter: "Smart Omnichannel Contact Center Solutions | Bucher + Suter"

Is this your feed? Claim it!

Publisher:  Unclaimed!
Message frequency:  0.14 / day

Message History

For years, contact center software offered relatively straightforward pricing. You paid for access by the seat, and your costs scaled with headcount. 

Salesforce introduced consumption-based pricing


Read full story

AI deflection is doing what the business case promised. Containment is climbing, self-service is doing its job, and fewer calls are reaching human agents. The agent-side data is the part that’s getting more interesting: handle times running longer than projected; CSAT varying more across queues; and attrition moving in ...


Read full story