OpenAI’s decision to shut down Sora, its much-hyped AI video generation tool, is one of the biggest AI stories of 2026 (so far). It reinforces a clear lesson for enterprise leaders: impressive AI video demos are ve...

Every CX leader knows the tension: customers expect experiences that feel made just for them, but your team isn’t getting any bigger. Which means you need the right tools.

With the combination of next-gen AI and personalized video, scaling a personalized customer experience...

Every financial institution and insurance company invests heavily in customer communication. But too often, the most important messages go unread, misunderstood, or ignored.

The five most damaging financial services communication failures include ignored billing statements, confusing claim denials, forgotten renewal notices, generic enrollment emails, and ab...

You already know personalized video works. You’ve seen the opportunity and you’re ready to make the investment. The last step is to get buy-in from others who need to sign off on it.

As with most enterprise purchases, multiple stakeholders may need to b...

We all know that health insurance is one of the most important services a person navigates in their lifetime. Yet far too often, member communications default to dense letters, heavy PDFs, and static web pages that leave members more confused than informed.

The result? Frustrated members, overwhelmed call centers, and a health insurance member experience that falls ...