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Title of Blog - The Success League: "The Success League"
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By Russell Bourne
Let's face it, Customer Success teams are under-invested in when it comes to enablement. In my many years of being a CS leader and then being a CS trainer, I've noticed three reasons for this under-investment come up over and over:
CS leaders who want training, ...
New Cohort Starting April 23!
The upcoming series of our popular CSM Certification Program kicks off April 23, and will be led by our Founder & CEO,
By Allison Tiscornia
It is 4:37 p.m. on a Thursday.
A Customer Success Director has three Slack threads open. One is an enterprise escalation that just went red. One is a Sales rep asking...
Level up your leadership skills with our Leading as a Manager training series!
This popular course is built for frontline CS leaders who are ready to lead with confidence. Whether you’re newly promoted or st...
By Kristen Hayer
As an executive, I leaned away from external training.
That may sound ironic given that I founded a firm that provides external training to other companies. But my bias was simple: if we could build it in-house, tailor it to our environment, and save the budget, ...