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Atlas and Comet are quickly gaining attention as new AI-powered browsers, and like many emerging AI technologies, they raise important security and compliance concerns for enterprise environments. Employees often inst...

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InvGate Asset Management is introducing CMDB Auto-Mapping, a new feature that modernizes the way teams create and maintain a href="https://invgate....

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The ITIL Service strategy is the first stage in the service lifecycle, where organizations establish a solid strategy for their IT ser...

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Help desk metrics give you a concrete way to understand how your support team performs day to day. They focus on measurable elements of IT support work, such as how many tickets come in, how long it takes to reply, how satisfied users feel after an interaction, or how much...

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