Please turn JavaScript on
Blog (English) icon

Blog (English)

Subscribe to Blog (English)’s news feed.

Click on “Follow” and decide if you want to get news from Blog (English) via RSS, as email newsletter, via mobile or on your personal news page.

Subscription to Blog (English) comes without risk as you can unsubscribe instantly at any time.

You can also filter the feed to your needs via topics and keywords so that you only receive the news from Blog (English) which you are really interested in. Click on the blue “Filter” button below to get started.

Title: Blog (English)

Is this your feed? Claim it!

Publisher:  Unclaimed!
Message frequency:  2.05 / day

Message History

A larger part of an agent’s job is ensuring things work as they should. Thus, the most common help desk tickets usually relate to employees’ daily tasks.


Read full story

The ITIL Foundation Version 5 certification is the official entry point for anyone looking to validate knowledge in the latest version of the product and service management framework. Launched by PeopleCert in 2026, it gradually replaces ITIL 4 F...


Read full story

We’ve talked about the importance of service catalogs — how they provide a window into the services offered by you...


Read full story

Service desk agents need three kinds of skills to be effective: hard technical skills (troubleshooting, operating systems, networking, and hardware support), soft skills (active listening, empathy, clear communication, and time management), and business under...


Read full story

Every support request follows the same arc. It starts when someone reports an issue and ends when the work is done and the ticket is put to rest. The path in between is the ticket lifecycle: a predictable sequence of stages that gives your team a shared vocabulary for ...


Read full story