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Title: Blog (English)

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A Microsoft Teams ticketing system solves a common problem many IT teams face: employees already ask for help in Microsoft Teams, but those requests never reach the service desk in a structu...


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InvGate Service Management’s Virtual Service Agent (VSA) is an AI-powered assistant that helps users resolve requests and get answers without going through a traditional support flow. It works ac...


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If you work in IT, you’ve probably heard (and dreaded) the term “tech debt.” While it’s usually tied to software development, it means something slightly different in


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Every change introduces uncertainty: service impact, security exposure, compliance gaps, or u...


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Over the last few years, we’ve helped hundreds of organizations build and organize their IT inventories, and design automations that make daily tasks easier. That level of maturity is essential, but sometimes it’s still not ...


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