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Blog - eCommerce Strategy Consultant - Rick Watson - RMW Commerce Consulting

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Target ChatGPT App Not Going to Save Them

Why Launch a ChatGPT App at All if you're Target? I think the speed in the point.

After being a step behind the industry the last few years, Target’s incoming CEO Michael Fiddelke seems to be trying to prove a point. Let’s try to get ahead of things rather than stay behind them.

It’s not lost on me that Amazon is making noises about a de...

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Walmart Wow FY 2026 Q3 Earnings

TL;DR – What You Need to Know

* eCommerce the Growth Engine: Global eCommerce was up 27%,

* Ads + Membership is the Profit Engine: Fully 33% of adjusted operating income is from ads and membership and growing.

* Predictive Agentic Makes an Appearance: From OpenAI-powered shopping through ChatGPT to predic...

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Intuit's Announcement Makes it Clear: OpenAI Coming for Operating Systems

Apps were previously the domain of operating systems running on computers.

Macromedia made a brief play for Flash to become an app framework but was eventually shut down by Apple, famously by Steve Jobs.

Before that Gmail and Google Maps showed us that web pages could be almost as powerful as desktop apps, but more accessible.

clas...

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Is Steve Jobs handing off to Tim Cook The Right Analogy For Doug McMillon to John Furner?

With a merchant and operational focus, John Furner has had a storied Walmart history, which is both similar and different to his previous boss Doug McMillon.

Doug spent more time in Walmart International, and took big, bold risks on eCommerce, acquiring Jet to disrupt itself -- giving Marc Lore broad authority to experiment, ... until, he didn't.

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Google Releases an Underwhelming Set of Agentic Updates

In an update that left me a little underwhelmed (mostly because this was some retread stuff they had either teased or demoed before at Google I/O), Google has released some AI shopping updates this week. Here’s what was announced.

First, the launched an AI tool which will help you click and call stores on your behalf and then return the results to you....

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