Asksuite

The best hotel stays are about moments, not rooms.  Like the moment a hotel concierge provides a curated list of the best local restaurants before the guest even asks, or arranges a last-minute reservation at a fully booked venue. That’s the concierge effect and in the s...

Every time a traveler makes a reservation at your hotel, something happens that most hoteliers don’t think about: travelers’ personal data is being collected. Name, email address, payment details, passport number, dietary restrictions etc. By the time a guest checks out, your property has processed a significant amount of sensitive personal information.

However, there ...

Every hotel, regardless of size or star rating, will face guest complaints at some point. The difference between a hotel that grows and one that loses guests to the competition comes down to one thing: what you do in the difficult moments.

Ignoring a complaint or handling it poorly isn’t just a

Filinvest Hospitality, formerly known as Chroma Hospitality, is one of the largest hotel management companies in the Philippines. The group manages a portfolio of world-class properties across four distinct brands: Crimson Hotels and Resorts, Quest Hotels and Resorts, Timberland Highlands Resort, and the Grafik Hotel Collection.