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Ask ten people to define “strategy” and you’ll get ten different answers. There’s no shortage of books and frameworks to help us think strategically, but formulating and aligning on one is still a genuinely difficult exercise. I’ve found that the hard part isn’t defining the vision or mapping out the steps to get there. It’s […]

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My summary of Lorikeet before looking into it – An AI powered customer support agent. How does Lorikeet explain itself in the first minute? “The AI Customer Concierge for complex companies”, which to me suggest that Lorikeet aims to provide a solution to dealing effectively with more complex support queries. Examples such as “flight rescheduled” [&#...

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