Imagine that you need to improve the UX of a legacy system. A system that has been silently working in the background for almost a decade. It’s slow, half-broken, unreliable, and severely outdated — a sort of “black box” that everyone relies upon, but nobody really knows what’s happening under the hood.

Where would you even start? Lega...

Designing for autonomous agents presents a unique frustration. We hand a complex task to an AI, it vanishes for 30 seconds (or 30 minutes), and then it returns with a result. We stare at the screen. Did it work? Did it hallucinate? Did it check the compliance database or skip that step?

We typically respond to this anxiety with one of two extremes. We either keep the s...

We often see design principles as rigid guidelines that dictate design decisions. But actually, they are an incredible tool to rally the team around a shared purpose and document the values and beliefs that an organization embodies.

They align teams and inform decision-making. They also keep us afloat amidst all the hype, big assumptions, desire for fa...

Starting the new month with a little inspiration boost — that’s the idea behind our monthly wallpapers series which has been going on for more than 15 years already. Each month, the wallpapers are created by the community for the community, and every...

In the early days of the web, the search bar was a luxury, added to a site once it became “too big” to navigate by clicking. We treated it like an index at the back of a book: a literal, alphabetical list of words that pointed to specific pages. If you typed the exact word the author used, you found what you needed. If you didn’t, you were met with a “0 Results Found” screen ...