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Literacy is mentioned frequently in development literature in the context of measuring the outcomes of education. The term is less commonly referred to in the context of program i...
Costs associated with NGO communication are not limited to direct expenditure items such as phone and personnel costs. In order to understand the overall cost associated with manual communications,...
Scheduling appointments occupies 40-50% of the reception staff’s time in an average healthcare organization. The staff is dealing with hundreds of calls every day related to appointments, rescheduling, confirmations, and cancellations. Such routine w...
“Last mile communication,” as it relates to NGOs,...
Each day, thousands of patient calls are missed by healthcare facilities across the nation. These are not just statistics on a report; rather, each missed call means a dissatisfied patient, a missed appointment, and lost revenue walking out the ...