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There’s a moment that happens in every organization, usually when the pressure is on and something has gone sideways. A deadline is missed. A client is unhappy. The numbers don’t look right. And in that moment, leaders make a choice that determines everything about their culture: Do they focus on the problem, or do they […]

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Let me tell you about one of my favorite turnaround stories. Not because it was particularly complicated—quite the opposite. But because it perfectly illustrates how nonprofits can spend 20 years doing the same thing wrong and never question it. The Trainwreck I Inherited When I landed at a Midwestern children’s hospital, their quarterly donor newsletter […]

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