American Association of Dental Office Management

Hannah Lively, Finance Manager at Allen Family Dentistry in Athens, Texas!

🎧 Prefer to listen? Tune into Hannah’s story HERE.

For Hannah ...

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When I stepped into the role of office manager, I did not come from the front office. I entered the position as the dentist’s spouse, supportive of the practice and aligned with its values, but not involved in the daily workflow.

I had previously worked as my husband’s dental assistant for five years, which gave me a strong understanding of patient car...

Early in my career, and still today, I’ve had the privilege of working alongside a dentist whose leadership continues to shape the way I lead. Whether I approach her with an idea, a concern, or a challenge in the practice, her response remains steady and consistent:

“Tell me more.”

At first, I didn’t grasp the full impact of those three w...

In today’s workplace, demands are more complex than ever—for both leadership and support staff. Regardless of the role, every team member wants to feel valued, respected, and appreciated. As a manager, the way you demonstrate that value directly impacts your team’s morale, engagement, and performance.

With my 35 years in the dental industry and over 25...