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[Nile Post] Businesses have been urged to move beyond basic customer care and deliberately invest in customer experience if they are to remain competitive and achieve sustainable growth.

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[Daba Finance] South African customer service software startup Cue has raised $5 million in a funding round co-led by Knife Capital and FAM Investments as it expands its AI platform for businesses adopting autonomous customer support.

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[Vanguard] The African Export-import Bank (Afreximbank) has approved a $200 million financing facility for Nigeria's Shoreline Power Company Limited to support the execution of a major oil and gas infrastructure project in Algeria, marking a significant boost for Nigerian engineering expertise and cross-border investment in Africa.

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[This Day] The 9th Lagos Leather Fair closed recently with a clear roadmap for the continent's leather industry: comply with global standards, adopt artificial intelligence, and build for export.

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