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Suit Accuses Collector of Sending Text After Receiving Refusal to Pay One Lender Says AI Is Handling Work Once Done by 1,500 Agents Vermont Legislature Passes Coerced Debt Bill Judge Dismisses FCRA Lawsuit Over Alleged Inaccurate Credit Card Delinquency Reporting Judge Dismisses FDCPA Lawsuit Claiming Debt Buyer Violated Arbitration Agreement by Filing Collection Suit New […]

New York’s top financial regulator has fined Delta Dental Insurance Company and Delta Dental of New York $2.25 million after finding the companies failed to maintain adequate cybersecurity controls and delayed reporting a major data breach tied to the widespread MOVEit software hack. The New York State Department of Financial Services said attackers exploited a […]

The Vermont legislature has passed a coerced debt bill that will create new protections for consumers who claim debts were incurred through domestic abuse, economic abuse, human trafficking, intimidation, fraud, or unauthorized use of their personal information. The legislation, H.385, passed the Senate and now heads toward the governor’s desk. The bill establishes a formal [...

Bajaj Finance is giving the financial services industry a glimpse into what large-scale AI deployment may look like in customer engagement, collections, servicing, and lending operations. The company says it has already processed 20 million customer calls using AI systems and expects that number to jump to 100 million calls over the next year. According […]

A District Court judge in Washington, D.C. has dismissed a lawsuit accusing a bank of violating the Fair Credit Reporting Act by furnishing inaccurate delinquency information tied to several credit card accounts. The background: The plaintiff alleged the bank inaccurately reported 24 delinquent or late payment entries to the major credit bureaus during 2024, causing […]