As the insurance industry continues to navigate the pace of change, complexity and uncertainty in our world, consumers continue to respond, expecting companies to be more responsive to their needs. This year’s underwriting predictions offer guidance on how carriers can respond faster. 1.  Evolving cognitive technologies will help insurers capture opportunity from more discrete market…

3 life insurance underwriting predictions for 2023

In a market that calls on insurers to be agile and digitize at scale, an insurer’s mainframe can either catalyze or inhibit progress. While the mainframe was once a valuable core technological function, many legacy mainframes lack the agility to meet the demands of customer expectations and rapid digital progress. The call for mainframe modernization…

Why smart insurers are modernizing their mainframe now

As we near the end of 2022, the insurance industry is responding to disruption across all lines of business. From customers concerned about crypto losses to employers still assessing the risks of COVID-19, insurers are finding ways to offer protection. In this final Insurance News Analysis of the year, Abbey Compton and I are happy…

Insurance News: 2022 in review

Artificial intelligence has been around since the 1950s, but over the last several years the business potential of AI has expanded dramatically. We now live in a world where big data and powerful computational capabilities allow AI to flourish. Companies—including insurance carriers—are investing in establishing data lakes, optimizing for cloud-based operations and activating AI for…

How insurers can win the race to AI maturity

Insurers and their customers in Florida may feel some relief with the end of this year’s hurricane season. But restoration from the damage left by Ian and Nicole is just beginning. And so are the questions about how the insurance industry will respond. In this month’s Insurance News Analysis, Abbey Compton and I are joined…

Counting the insurance costs from the 2022 hurricane season

This year’s InsureTech Connect conference brought together an incredible group of carriers and some of the industry’s most innovative insurtechs to connect over the technology that’s transforming the insurance landscape. ITC provided an opportunity to understand what’s happening in the insurance community right now, what carriers are excited about and what’s next for the industry.…

Takeaways from InsureTech Connect 2022

A year ago at re:Invent, Accenture and AWS announced a joint investment to accelerate cloud migration and industry differentiation for our clients. Increasing demand in commercial underwriting made insurance the obvious industry to blaze the trail. At AWS re:Invent 2022, Anand Premsundar and I will talk about how innovation transforms experiences, processes, and decision-making for…

Bringing insurance industry innovation to AWS re:Invent

The insurance industry is experiencing a growing talent shortage. While this challenge has been anticipated, much of the discussion on solutions is often generalized to the entire workforce. But not every job will be impacted in the same way. As insurers grow, some functions will need more support, while others will be better primed to…

How to address the urgent insurance workforce gap with technology

How insurers can channel the power of Web3 As technology closes the gap between the real and the virtual, it has become more important than ever for carriers to consider how customer needs – and their ability to meet them – are going to evolve. In our recent Accenture Insurance Technology Vision 2022 we outline…

How insurers can channel the power of Web3

Putting agents first in embedded insurance While product design—including technology and architecture capabilities—is foundational for carriers to play in the embedded insurance space, strategically leveraging the agent will exponentially increase the likelihood of an embedded product’s success. We believe agents could play a major role in embedded insurance distribution, driving sales and capturing opportunities to…

Putting agents first in embedded insurance

Blackcomb Consultants is now part of Accenture I am excited to welcome Blackcomb Consultants, a leading independent Guidewire partner in North America, into the Accenture family. Why Blackcomb Consultants? Amid market disruption and heightened consumer expectations, insurers are turning to platforms such as Guidewire to drive strategic digital and business transformation. Accenture and Blackcomb Consultants…

Blackcomb Consultants is now part of Accenture

The metaverse is a concept making headlines across the globe, with its application being imagined across all industries. However, until recently, the practical manifestation and future impact of the metaverse was unknown. The newly-released Insurance Tech Vision for 2022 not only defines the metaverse, but contains valuable, timely insights for insurers on how the metaverse…

What does the metaverse mean for insurers?

What role will insurance play in the future? How can insurers work with customers and parallel industries to create tangible value and make a positive impact on our planet? These are some of the questions answered in the Qorus-Accenture Innovation in Insurance Trends Report, which is out now.  I believe that this year’s trends show…

Explore the insurance trends for 2022 and beyond

As insurers look to the next horizon of expansion with an inclusive and diverse approach, there are a number of opportunities influencing scale potential including acquisitions, capital investments, the metaverse and the emergence of insurtech 2.0. In this month’s Insurance News Analysis, Joanne Laffan and I discuss how a pre-scale insurer like Lemonade is planning…

Insurance News: The next horizon of expansion

Within the insurance industry, we understand that in order to remain relevant and retain market share we need to be agile, innovative and adopt new technologies. From a technical point of view, this means that insurers need to be able to adapt their enterprise architecture quickly and sustainably in order to reinvent themselves and grow.…

The case for composable architecture in insurance

As we move into a new phase of innovation after the disruption caused by the COVID-19 pandemic, insurers need to look ahead to determine what their technology priorities should be today. Our 2022 Technology Vision report focuses on the expansion of the digital world and the increasing overlap between physical and virtual reality. One of…

Insuring the programmable world

The Qorus-Accenture Innovation in Insurance Awards prides itself on celebrating the world’s leading innovators in the sector. The awards’ ultimate accolade – the Global Innovator 2022 – recognizes an insurance business that not only manifests innovation in fresh, exciting ways, but lives innovation through its strategy and day to day practices. This year, there was…

Discovery – a holistic, ongoing innovation story

Customer experience can be a competitive differentiator for life insurers, and many of them are making strategic investments in customer experience across the enterprise to bolster business growth. These investments in people and technology are providing the 360-degree view of their customers that’s needed to uncover new opportunities. At the same time, they’re enabling a…

How customer experience drives growth for life insurers

Over the past few years, the Insurtech sector has established itself as a vital catalyst for innovation in the insurance industry. Insurtech is a term that comprises a new group of technology-based start-ups that are disrupting the insurance industry. Agile, technology-centred and adaptive to emerging customer needs, they fulfil an important need for refreshed insurance…

Reaching new insurance customers with insurtech innovation

With all the connectivity that cloud enables, and complex dynamics at play in determining who has the responsibility to process and protect PII, insurers need to work with their ecosystem partners to protect the data of their customers and employees. In this Insurance News Analysis, we were delighted to welcome Aaron Davidson, Global Head of…

Insurance News: Cloud connectivity in an evolving risk landscape