“Coming together is a beginning;
keeping together is progress;
working together is success.”

—Henry Ford
Image source: The School of Athens by

While on a trip to Phoenix, a friend of mine who is a retired air traffic controller was able to arrange a tour through the local union rep of the control tower at Phoenix Sky Harbor International Airport. I thought it was going to be a fun way to pass the time, and I’d get a cool look into a unique profession… something you’d only see in a movie.

The tower itself is n...

If you work in product design or research, your organization has likely suffered from a chronic condition that I like to call “Research Amnesia.”

It usually strikes during a project kickoff. A product manager or influential stakeholder asks a fundamental question about user behavior. Everyone in the room nods thoughtfully. “We should run a study to figure that out,” so...

Intro

In Marty Cagan’s book Inspired, he describes the frustrating experience of laboring long to develop product features that went ignored by consumers. The problem that he identifies is that executives would dictate product requirements long in advance without having gone through the product discovery process to determine the product’s value to th...