“You can build a case and fix blame, or you can build a relationship and fix the problem.”
Bill meets with Sam Imperati, a former trial lawyer and part-time judge who has been a full-time mediator since 1992.
They dig into why people fight at work, why clearly defined expectations prevent so much conflict, how to ask questions instead of making statements, ...
Bill meets with Sam Imperati, a former trial lawyer and part-time judge who has been a full-time mediator since 1992.
They dig into why people fight at work, why clearly defined expectations prevent so much conflict, how to ask questions instead of making statements, ...