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The Human Side of CRM & Business Applications with Thomas Sandsør [MVP]


In this episode of the m365.fm podcast, Mirko Peters sits down with Microsoft MVP Thomas Sandsør for a refreshingly honest and deeply human conversation about CRM, business applications, AI, customer relationships, and the future of Microsoft Dynamics 365. But this is not another highly technical “which button should you click” discussion. Instead, Thomas shares n...

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Connectors are Breaking Your Enterprise: The Protocol-Level Shift


Your enterprise automation strategy may be built on the wrong foundation. In this episode of the M365FM Podcast, we expose the hidden architectural failure behind modern enterprise integration: the managed connector. For years, organizations have embraced low-code connectors as the “easy button” for automation, believing these pre-built wrappers accelerate digital...

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The Service Principal Crisis: Why Personal Accounts Are Killing Your Security


Your Microsoft 365 automation environment is probably running on borrowed identity. In this episode of the M365FM Podcast, we expose one of the biggest hidden risks inside modern cloud architecture: enterprise workflows tethered to personal user accounts. It starts innocently enough. An engineer builds a Power Automate flow, connects a Logic App, configures a Powe...

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The Death of Manual Tagging: Real-Time AI for Microsoft Purview


Manual tagging is dead. The modern enterprise simply produces too much data, too quickly, for humans to classify it accurately. In this episode of the M365FM Podcast, we expose the structural failure behind traditional Microsoft Purview labeling strategies and explain why relying on employees to manually classify sensitive information has become one of the biggest...

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Insights into Souls of Multi-Agent Crew with OpenClaw and Hermes

When agents stop being tools and start being colleagues

In this blog post, I’ll show you what happens when you stop treating AI as a chatbot and start hiring it. I sat down with @MichaelGannotti, Principal AI Solution Engineer at


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