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Alyssa’s Law is spreading across the United States, but the legislation is far from uniform. Depending on the state, schools may face a legal requirement to install silent panic alert systems, an obligation to evaluate them as part of a school safety plan, or no mandate at all. That is why different...


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Schools spend significant time and resources ensuring that 911 calls reach the right emergency responders with accurate location information. But what happens when someone experiencing a mental health crisis dials 988 from a school phone instead?

Many K-12 districts assume 988 ...


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Ask five IT directors what “NG911 compliant” means for their district and you will get five different answers. Some think it is a state project they cannot control. Some think it is already done because 911 calls connect. Neither answer is right, and the gap between them is exactly where a district gets exposed.

Two federal ...


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The phones went live over Spring Break. The old Mitel hardware is unplugged. For a lot of IT directors, that feels like the finish line.

It isn’t. The real test of a Mitel migration isn’t cutover day. It’s what happens across the following 90 days: whether 911 calls actually route to the right classroom, whether the front office trusts the n...


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101VOICE Cloud Telephony Contact Center recognized for improving customer service technology and the customer experience

101VOICE, the UC division of IT Management Corporation, announced today that TMC, a global, integrated media co...


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